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MainStay Suites Joliet I-55

2.5 star property

Photo gallery for MainStay Suites Joliet I-55

Lobby
Standard Room, 2 Queen Beds, Non Smoking
Indoor pool
Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
3235 Norman Ave, Joliet, IL, 60431
  • Place, Westfield Louis Joliet Shopping Mall
    ‪8 min walk‬
  • Place, Harrah's Casino
    ‪13 min drive‬
  • Place, Route 66 Raceway
    ‪20 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

7.4 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About the area

Joliet

Located in Joliet, MainStay Suites Joliet I-55 is in the entertainment district, within a 5-minute drive of Westfield Louis Joliet Shopping Mall and Cinemark Louis Joliet Mall. .This hotel is 12.1 mi (19.4 km) from Route 66 Raceway and 1.9 mi (3.1 km) from Mistwood Golf Club.

What's nearby

  • Westfield Louis Joliet Shopping Mall - 8 min walk - 0.7 km
  • Harrah's Casino - 13 min drive - 9.9 km
  • Rialto Square Theater - 13 min drive - 9.9 km
  • Hollywood Casino Joliet - 14 min drive - 18.7 km
  • Route 66 Raceway - 20 min drive - 19.9 km

Getting around

  • Lockport Station - 17 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 53 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪Olive Garden - ‬14 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Texas Roadhouse - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬9 min walk

About this property

MainStay Suites Joliet I-55

Suburban hotel with an indoor pool and a hot tub
MainStay Suites Joliet I-55 offers 60 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a hot tub. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet (varies based on length of stay), plus a deposit of USD 0 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet deposit: USD 0 per week
  • Pet fee: USD 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Inn North Hotel Joliet
Comfort Inn North Joliet

MainStay Suites Joliet I-55 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 254 out of 650 reviews
Rating 8 - Good. 197 out of 650 reviews
Rating 6 - Okay. 88 out of 650 reviews
Rating 4 - Poor. 51 out of 650 reviews
Rating 2 - Terrible. 60 out of 650 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Cesar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything was good just that we didn't get the free breakfast which it specified that we would get.
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel

Stayed 1 night in Oct 2025

10/10 Excellent

Yolando

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the nice warm pool
Stayed 2 nights in Oct 2025

4/10 Poor

Glenn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub was ice cold swimming pool was like 110° elevator was sensitive as the handwritten sign said the hallway smelled like rotten eggs caulking around the bathtubs were horrible showers were horrible
Stayed 2 nights in Oct 2025

10/10 Excellent

Rosearikea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgustingly filthy.

This was honestly the grossest hotel I’ve ever stayed in. The staff was mostly nice except one woman upon check-in. The rooms and common spaces were filthy. Our room smelled like mold and was covered in stains all over the carpet, drapes, pillow cases, and sheets. There were actual drops of blood on the comforter - not stains, but fresh blood. The toilet reeked of urine. Either the seal was broken or it is rarely cleaned. The closet floors were trashed with dirt and bits of food. It was truly disgusting. Please take the reviews for this hotel seriously and avoid it, it’s horrible.
Stayed 4 nights in Oct 2025

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

6/10 Okay

Michelle

Travelled with family
Liked: Room comfort
Well the door is sticky somewhere, when you open the entry to the room it sticks upper left corner. Not pans in the room and short on dishes. She gets us a sauté pan and it’s a scratched up coated pan. Will not use. Coffee maker has sticky stuff down the side, gross. The floor dips like soft when you come in. The stove top was nasty. The dining table legs were almost off. Only a bottle of shampoo in shower, a bottle that is suppose to be in a wall holder. No conditioner no soaps. The hot tub has moldy residue around the top rows of tile and even spots in the pool. No towels in the pool area either.
Stayed 6 nights in Oct 2025

2/10 Terrible

Kristen

Stayed 2 nights in Oct 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jenni and Michelle at the front desk were extremely accommodating to the special needs of my aunt. I am super grateful and will highly recommend this motel and would stay there again
Stayed 3 nights in Oct 2025

4/10 Poor

Jaydin

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 3 nights in Sep 2025

2/10 Terrible

Quila

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was disgusting
Stayed 2 nights in Sep 2025

10/10 Excellent

chad, Plainfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel from Aug 21–Aug 31, 2025, and it was by far the worst hotel experience I’ve ever had. • Room conditions: When I checked in, the toilet was broken, there was no screen in the window (a huge safety hazard), and the walls and curtains were filthy. The sink smelled like rotting food and there was even a mustard packet and cigar in it. The A/C leaked under the bed, and several outlets didn’t work. • Safety concerns: On six separate mornings, maintenance staff tried to enter our room while we were inside—even attempting to use a key! There was also an unannounced “city inspection” where four men entered our room unexpectedly. Across the 10 days, 24 different staff members came into our room. It was extremely unsettling, especially as a woman. • Noise & disturbances: Loud parties outside until 2:30 AM, guests screaming in the hallways, and housekeeping waking us up at 8 AM on checkout day despite a “Do Not Disturb” sign. • Unprofessional staff: When I called for towels, I was told “you can come get them” and hung up on. When I called to speak to the manager, the front desk admitted they “knew exactly” what I was talking about with staff entering rooms—so this seems to be a known issue. This stay was unsafe, unsanitary, and unacceptable, and I would not recommend this hotel to anyone.
Stayed 10 nights in Aug 2025

4/10 Poor

Marissa

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had stayed here before, but I had called ahead to see if the hot tub was working and was told “it is today”. But when we arrived, the hot tub was running but the water wasn’t even warm. The water looked dark green and the bubbles were a brown color. And there was no breakfast anymore.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tamara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was cold and green, the ice machine was not working, stale breakfast muffins, 2 lamps in room did not work
Stayed 1 night in Aug 2025

10/10 Excellent

LAWRENCE

Stayed 2 nights in Aug 2025

4/10 Poor

Margarita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not cleaned and food on the floor and I had to sweep. The sheets had hair on the sheet and I had to replace all of sheet myself and clean.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Horrible smell

When i walked into the room, it STUNK of sweaty socks. The smell was so pungent i had to go and buy a scented candle to mask the smell. The bed was super comfy but the bathroom was TINY.
Stayed 1 night in Aug 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Suzanne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere eles

Check-in process was slow, but grateful for early check-in. Pool was closed which ruined our plans for the evening. Room was dirty and needs updates. Outlets and tv didn’t work. Bathroom door and fan were extremely loud.
Stayed 1 night in Aug 2025

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and cozy we are very happy with our

Stayed 7 nights in Jul 2025