2/10 Terrible
Deb
Travelled with family
21 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property should not be charging people to stay here until it is all renovated and fixed! Our first room had a rusted out shower and broken bathroom sink, it had a foul odor. The second room has a chipped up sink, toilet that is so low to the ground my 88 yr old mother could hardly get that low and back up, the door bracket on top fell off and the door became unstable and luckily my song was there to grab it and fix it, the refrigerator started making a loud noise in the night, the shower is filthy and the flooring/molding is all coming apart with rust in areas. The beds and pillows are not comfortable at all. The hotel is filthy overall from the time you walk in. When we go to our car there are trash barrels stored in the corridor full of trash that stink horribly. We are in KC celebrating my Mom’s 88th bday and we requested a view of the Plaza. This property claims it’s on the Plaza in description which it is not, nor are there any rooms with a Plaza view. The advertisement says there is a breakfast but fails to mention it’s not an actual sit down breakfast but is oatmeal but no bowls, granola bars and muffins grab and go style. My Mom is diabetic and this high carb option is not ideal. I feel the description of this property is very misleading and the condition of this hotel is not safe, sanitary and is completely unhealthy. I am very disappointed we came to celebrate a fabulous milestone for my Mom and Extended Stay had such a poor property with unsafe conditions.
Deb
Stayed 2 nights in Mar 2025