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Sandman Hotel & Suites Kelowna

3.0 star property

Photo gallery for Sandman Hotel & Suites Kelowna

2 restaurants, breakfast served
2 restaurants, breakfast served
Indoor pool
Lobby
Interior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(59 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.4 out of 10
Good
(18 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(120 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.2 out of 10
Very good
(133 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.2 out of 10
Good
(21 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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Lobby
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  • Pet-friendly
  • Parking included
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The price is NZ$207
includes taxes & fees
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About the area

Kelowna

A stay at Sandman Hotel & Suites Kelowna places you in the heart of Kelowna, a short 3-minute walk from Orchard Park Mall and within 5 minutes by car from Kelowna General Hospital. .This hotel is 2.9 mi (4.6 km) from Waterfront Park and 2.9 mi (4.7 km) from Prospera Place.

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Orchard Park Shopping Centre - 4 min walk - 0.4 km
  • Mission Creek Regional Park - 11 min walk - 0.9 km
  • Capri Mall - 3 min drive - 3.0 km
  • Kelowna Golf and Country Club - 3 min drive - 2.0 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Popeye’s Louisiana Chicken - ‬3 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Steve’s Poke Bar - ‬8 min walk

About this property

Sandman Hotel & Suites Kelowna

Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 individually decorated guestrooms, featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Grab a bite at Dennys 24 hour restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Indoor pool
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 596 out of 1988 reviews
Rating 8 - Good. 447 out of 1988 reviews
Rating 6 - Okay. 413 out of 1988 reviews
Rating 4 - Poor. 280 out of 1988 reviews
Rating 2 - Terrible. 252 out of 1988 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff at check in was great, kind and fast.
Stayed 1 night in Jan 2026

4/10 Poor

Karla

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff, room, amenities terrible
Stayed 2 nights in Jan 2026

6/10 Okay

Janice

Stayed 2 nights in Dec 2025

6/10 Okay

Randall

Travelled with partner
Liked: Cleanliness
This Sandman is under renovations and should be advertised as such BEFORE booking. Impossible to find your way from tower section to lobby without going outside and around the entire building. In winter this not fun. There is signage but directions were not specific or helpful. Room was satisfactory and staff were pleasant. Until the renovations are complete I suggest staying elsewhere in Kelowna.
Stayed 1 night in Jan 2026

8/10 Good

Stacey

Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Great staff and great room, hot tub was great too.
Stayed 1 night in Jan 2026

10/10 Excellent

Colin

Stayed 1 night in Jan 2026

8/10 Good

marie, Midland City

Liked: Cleanliness, amenities, property conditions & facilities
Yes staff was fantastic. Was upset that i asked for room to be done as was changing from my sister staying Friday to my new husband Saturday night and they didn't change or make bed plus i left the dishwasher open so they could start it as i couldn't get it started and they didn't. Otherwise the staff was great.
Stayed 2 nights in Jan 2026

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and nice. Only a few minor little things. Bathroom door did not latch and lock properly. Second with the renovations happening it was a tinny bit difficult to find out way to the pool from the tower. Lastly we were on the 10th floor and first thing in the morning the water pressure for the shower was very minimal
Stayed 1 night in Jan 2026

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room was overall pleasant stay
Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

10/10 Excellent

TYLER

Stayed 1 night in Jan 2026

10/10 Excellent

Calum

Stayed 2 nights in Jan 2026

10/10 Excellent

Diane

Stayed 4 nights in Jan 2026

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Jan 2026

10/10 Excellent

tamara

Liked: Cleanliness, amenities, property conditions & facilities
Convenient to airport
Stayed 1 night in Jan 2026

10/10 Excellent

Jiaxi

Stayed 1 night in Jan 2026

10/10 Excellent

Aaron

Stayed 1 night in Jan 2026

10/10 Excellent

Cassandra Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and accommodating to my wishes. My bed was so comfortable and I loved being so close to the shops around the hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Chrissanjit

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

8/10 Good

Scott

Stayed 2 nights in Jan 2026

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, lots of Towels, my only real complaint was that the Pool was extremely cold. There was some plumbing issues. The Staff were very friendly and helpful.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tracy

Stayed 4 nights in Jan 2026