See all properties
Save

Sandman Hotel & Suites Kelowna

3.0 star property

Photo gallery for Sandman Hotel & Suites Kelowna

2 restaurants, breakfast served
Gym
2 restaurants, breakfast served
Interior
Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(54 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(110 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(119 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.0 out of 10
Good
(19 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Days Inn by Wyndham Kelowna
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
3.9 out of 5, Good, 504 reviews
The price is NZ$139
includes taxes & fees
29 Dec - 30 Dec
Days Inn by Wyndham Kelowna

About the area

Kelowna

With a stay at Sandman Hotel & Suites Kelowna, you'll be centrally located in Kelowna, within a 15-minute drive of Okanagan Lake and UBC-Okanagan. .This hotel is 0.3 mi (0.4 km) from Orchard Park Mall and 0.4 mi (0.7 km) from Cineplex Cinemas Orchard Plaza.

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Orchard Park Shopping Centre - 4 min walk - 0.4 km
  • Mission Creek Regional Park - 11 min walk - 0.9 km
  • Kelowna Golf and Country Club - 2 min drive - 2.0 km
  • Capri Mall - 3 min drive - 2.7 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Popeye’s Louisiana Chicken - ‬3 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Steve’s Poke Bar - ‬8 min walk
  • ‪Arby's - ‬4 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 individually decorated guestrooms, featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and complimentary use of a nearby fitness facility. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite at Dennys 24 hour restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 571 out of 1940 reviews
Rating 8 - Good. 434 out of 1940 reviews
Rating 6 - Okay. 396 out of 1940 reviews
Rating 4 - Poor. 284 out of 1940 reviews
Rating 2 - Terrible. 255 out of 1940 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kallie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No elevator not clean

Elevator was broken no help carrying out luggage up the stairs, room was not clean
Stayed 1 night in Sep 2025

6/10 Okay

LYNN

Business traveller, Travelled with partner
Liked: Amenities
it is a tough call because there is renos. Weight room is nice. pool area will be nice. room is mostly reno.
Stayed 1 night in Sep 2025

6/10 Okay

Norm

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Inadequate AC room was warm and stuffy. AC unit was extremely loud. Cracked bathroom floor tiles. No elevator to third floor (I'm disabled).
Stayed 1 night in Sep 2025

6/10 Okay

Harvinder

Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Jennifer Michelle

Liked: Staff & service
There was alot of maintenance going on . Appeared to be some water damage on one level. Once that is complete it will be quieter and a more pleasant stay. Hot tub was not working. Air Conditioning in room was really loud .
Stayed 5 nights in Sep 2025

4/10 Poor

Jayme

Disliked: Cleanliness, property conditions & facilities
The prpoperty was under construction....not so great....staff were nice enough.. .but the gagging smell of bleach in the room was horrendous! Made my eyes water! I wil not choose the sandman hotels again.....seriously underwhelmed.
Stayed 1 night in Sep 2025

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service

Bathroom issues

I was disappointed. the toiled was outdated and would not flush. Had to get a plunger from the front desk and even then it would not flush properly. Exhaust fan in the bathroom did not work. I removed the cover and the fan motor was hot to the touch so I disconnected it to not burn the hotel down. There was a significant amount of mold in the vent so it had obviously not been working for a long time. AC worked well though and the beds were comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
You know what we liked We liked this This moment right here is L kuhsiskdbdhdidkbehdjdjdjdhdueiejhrhdudjdnrbhrhrbrjdjrjrjrjdjrjdjdjjdjdjjdkdisudhdhdjdndjjdudjskdjd f
Stayed 1 night in Sep 2025

8/10 Good

Teresa

Liked: Staff & service, amenities
Great location. Close to lots of eateries and easy access from the highway. They are currently doing renovations in the lobby area so it’s noisy and a bit of a mess with construction. The room in the tower is clean, comfy bed and well supplied. Only negative was the homeless people hanging out in the parking lot. As a single female traveller I chose not to use that area to park at night and opted in front of the lobby.
Stayed 1 night in Sep 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
-Hot tub has been out of commission for two years. -no plug for bathtub. It took a half hour to get one. -noisy bathroom fan that is connected to the light. -no plug near sink for operation of water pick, shavers, etc.
Stayed 2 nights in Sep 2025

4/10 Poor

Tristan

Travelled with partner
Disliked: Property conditions & facilities
I was disappointed with my stay as the hotel failed to mention anywhere during booking or check-in that it was under renovations, which created a less relaxing atmosphere, and to make matters worse, the hot tub was out of service for the entire duration of my visit. While the staff were polite and the room itself was fine, the lack of transparency about these major inconveniences left a negative impression and I would have considered other options had I known in advance.
Stayed 3 nights in Sep 2025

2/10 Terrible

Myrtel

Disliked: Cleanliness, staff & service
?
Stayed 2 nights in Jul 2025

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Was amazing place.
Stayed 2 nights in Sep 2025

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s being worked on. I expect that lots of work is being done. I like the location and the people are great. The sports club - the service is amazing! I would recommend it to anyone based on service alone
Stayed 1 night in Jun 2025

8/10 Good

Katharine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Under construction, but the staff were helpful And the rooms were fine
Stayed 1 night in Sep 2025

4/10 Poor

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Ron

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The entire hotel was under renovations, looked absolutely nothing like the pictures online, the parking lot was entirely full we had to park at another hotel, the bathtub was so plugged that we had water up to our ankles taking a quick shower. The floor was dirty, the air conditioner was the loudest thing I have ever heard in my life, we couldn’t even sleep with it on.
Stayed 3 nights in Sep 2025

4/10 Poor

Rachelle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Toilet would run and needed to jiggle handle to work. Fan rattled.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that what was shown on Expedia did not match my experience at the hotel. If you have other options, I recommend booking elsewhere. During my 10 minutes there, I was unhappy with the hotel and chose to move to a different property. Specific issues included: - The room door would not close properly without using body weight. - The window covering could not be closed. Expedia ultimately issued a refund for this hotel.
Stayed 2 nights in Sep 2025

2/10 Terrible

keiran

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities
The room was run down and the air conditioner noise was so loud you could hardly sleep. They are renovating the hotel so that is good news.
Stayed 4 nights in Sep 2025

2/10 Terrible

Gurazambir

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They couldnt fix toilet seat for 2 days of our suite. They had no water bottles. Nothing to wellcome. I mean this location of sandman is so worst. I would never book sandman anymore
Stayed 2 nights in Sep 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Amenities
Thank goodness the bed was clean and comfortable. Considering that the rates changed were competitive, it was in a general state of disrepair. Tiles were cracked, grouting was dirty in the bathroom, no attempt to facilitate room service and the “welcoming centre” was not convenient. I understand that renovations are planned, but to charge full price considering the present condition of the place was poor value
Stayed 1 night in Sep 2025