2/10 Terrible
Bradley
Travelled with family
17 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great stay
Our room was not ready when we arrived and we arrived 2 hours after check in time. When we got into the room it was not clean. It looked like all that was done was emptied trash and changed linens. There were stains on the bathroom floor that were not scrubbed around toilet and the paper was not refilled. We found a safety pin left behind that our toddler could have found if we had not found it first. There were no towels in the room when we arrived. Asked at the desk about it and was informed that none were available and they would bring some up. When we got towels they gave us 3 for a family of 5. This was a reoccurring issue during our stay. We wanted to use the guest laundry but was informed that it was out of order. Also saw an uncovered power outlet that thankfully was behind the curtain in the living space. When we talked to management at the hotel the reason they gave us was staffing issues. I understand this but it would have been nice to know this when we arrived that inadequate staff could impact services. We sent an email to the GM of the hotel but never received a response.
Bradley
Stayed 5 nights in Mar 2025