Book Lake Peekskill hotels

No me atienden bien todos es complicado

The lodge needs a lot of upgrades.

I did not actually stay at this property. I booked my reservation at approximately 4 PM on the day of check-in, in anticipation of driving about 4 hours to the property. Traffic delayed me and I arrived after 10:30 PM. The Expedia booking platform did not provide any area or mechanism to notify the property that I would arrive late and need late check-in assistance. Likewise, there was no conspicuous indication that check-in after 10 PM was not permitted. Thus, I arrived to the property to find the front desk closed and unattended. I called several times to the posted "after-hours" assistance phone number and was directed to a voicemail box that plainly is not monitored--I still have not received a response to my voicemails. When I contacted Expedia about this, their response was simply that the property closes at 10 PM and they could not offer further assistance--including contacting the property on my behalf or offering some other accommodation so that I did not have to sleep in my car in a parking lot that is posted on every corner that valuables and personal items should not be left in vehicles because of break-ins in the area. Worse, when I made contact with the property the following day, they refused to refund any of my reservation fee. I have used other booking agents and they always ask or provide an area to request a late check-in; this was a combined customer service failure by Expedia and the property.

Junibelle was so lovely and helpful. She was quick when checking in and helping me figure out the error with my reservation. Expedia & online suggested there was a hot-tub which was a big reason why i booked and it was not working which was a bummer.

There were 2 reservations on file upon check in (one that I had previously cancelled) It took me over an hour to check in because the front desk agent Lloy-Ann and I had to make several phone calls to Expedia and Trip-In to try to figure out which one was the cancelled one or I was going to be charged for both reservations! No one could help us at Expedia! It was a horrible check in experience. Thankfully Lloy-Ann was extremely patient and extremely helpful throughout the whole process but there is no way that it should have taken that long and the Expedia agent was rude and lied to us on the phone about calling the hotel and cancelling one of the reservations (I made the request in the lobby and he never called in the hour's time that I was there).

There was absolutely no staff at the hotel when we arrived. The police came three separate times trying to locate the person in charge. At least five other customers were also waiting outside, some for more than 8 hours. Hotels.com eventually managed to contact the booking management company, only to discover that my reservation had never actually been made. Just don’t go.