Book Relais & Chateaux Lancaster accommodation from NZ$89

A tale of two halves…. Beech Hill & Spa Windermere Terrace and views = outstanding. Walk down to sit by the lake = very nice indeed. Deco and furnishings = very nice. Parking = free - nice - can become overcrowded very quickly. Staff = nice, they try hard. Spa = indoors is nice if a little small. Outdoors not available due to refurb. They try to blame you Expedia for not telling me. Refurbishing/upgrade = not an expert, but it’s looking like will not be ready for the summer season (shame). Food = the chef(s) tries hard but management greed means that he/they are unjustifiably under pressure to explain the menu price tag. Breakfast good and reasonably priced. Room = tasteful (thanks for the upgrade) with great views, but let down by dirt on walls and mouldy curtains - no controlled temperature heating is either on or off. Bathroom = basic and mouldy, does the job but not a place to spend time in. Water pressure = excellent. In-room tea/coffee = nice 750ml bottle of water = £5.95 unacceptable (and I live in London) then £0.98 for lime & soda. I’m sure there is a balance somewhere. You have clear aspirations to become a 5 star hotel and you probably will once the refurbishment is finished. In the meantime you are neither here nor there. On balance, I will/would return, but will wait until the new rooms, outdoor pool and jacuzzi are ready. If the premium is justified, then I’m sure the experience has the potential to be phenomenal. Your other hotels treated me better.

I was there on my own whilst my father was in hospital & the staff were so kind & obliging. It really is a great hotel throughout. Food was perfect.

Lovely selection for breakfast everything we wanted thank you

I can’t think of anything that I didn’t dislike , room was very clean breakfast was fresh and filling. The staff on reception was excellent and very knowledgeable. I would definitely recommend The Delta and I would stay there again

It was an excellent stay, didn’t have one problem and will be coming back again soon, just one thing was I wish they accepted uni discounts for the Starbucks but other than that 5/5 stay

Very friendly staff(Becky on the bar was lovely).Room was great with plenty of tea,coffee and hot chocolate available.Great choice of drinks on the bar.