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Residence Inn Jackson

3.0 star property

Photo gallery for Residence Inn Jackson

Desk, blackout curtains, iron/ironing board, free WiFi
Lobby lounge
Indoor pool
Full-sized fridge, microwave, stovetop, dishwasher
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Kitchen
  • Gym
  • Pet-friendly

Explore the area

View map
126 Old Medina Xing, Jackson, TN, 38305
  • West Tennessee Healthcare Sportsplex
    ‪4 min drive‬
  • The Ballpark at Jackson
    ‪5 min drive‬
  • Casey Jones Village
    ‪6 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪16 min drive‬

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(46 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Jackson

Located in Jackson, Residence Inn Jackson is in the suburbs, a 5-minute drive from West Tennessee Healthcare Sportsplex and 5 minutes from Music Highway Crossroads. .This hotel is 3.3 mi (5.3 km) from Jackson Tennis Center and 3.7 mi (5.9 km) from The Ballpark at Jackson.

What's nearby

  • West Tennessee Healthcare Sportsplex - 4 min drive - 5.3 km
  • The Ballpark at Jackson - 5 min drive - 5.9 km
  • Old Hickory Mall - 6 min drive - 7.4 km
  • Casey Jones Village - 6 min drive - 8.0 km
  • Union University - 7 min drive - 5.9 km

Getting around

  • Jackson, TN (MKL-McKellar-Sipes Regional) - 14 min drive

Restaurants

  • ‪Dodge's - ‬4 min drive
  • ‪Takos Borukas - ‬4 min drive
  • ‪SONIC Drive In - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪SONIC Drive In - ‬5 min drive

About this property

Residence Inn Jackson

Suburban hotel with free breakfast and a 24-hour fitness center
Residence Inn Jackson offers 96 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels and Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 96 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and barbecue grills.
Grab a bite from the grocery/convenience store serving guests of Residence Inn Jackson. A complimentary full breakfast is served daily from 6:00 AM to 8:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 8:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 4 floors
  • Built in 2000
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 40 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jackson Residence Inn
Residence Inn Hotel Jackson
Residence Inn Jackson
Residence Inn Jackson Hotel Jackson
Residence Inn Jackson Hotel
Residence Inn Jackson Hotel
Residence Inn Jackson Jackson
Residence Inn Jackson Hotel Jackson

Residence Inn Jackson Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 327 out of 533 reviews
Rating 8 - Good. 92 out of 533 reviews
Rating 6 - Okay. 48 out of 533 reviews
Rating 4 - Poor. 23 out of 533 reviews
Rating 2 - Terrible. 43 out of 533 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karla

Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and broken down.
Stayed 3 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean soacious room fully furnished kitchen. great hot breakfast choices
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility. Would stay again.
Stayed 1 night in May 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and so accommodating. We had a big family gathering and spent a lot of time in the lobby. The staff were so hospitable providing ice and even cookies to us while we laughed, talked and watched the NBA playoffs.
Stayed 3 nights in May 2025

10/10 Excellent

HELEN, Farmville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After driving all day, landing at the Residence Inn in Jackson, TN was a welcomed overnight stay. The property is well-appointed and well-maintained. We were warmly greeted and informed about amenities available during our stay. Thank you!
Stayed 1 night in May 2025

8/10 Good

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Friendly people and clean property
Stayed 1 night in May 2025

4/10 Poor

David

Stayed 1 night in May 2025

6/10 Okay

Duncan

Travelled with family
Liked: Amenities, property conditions & facilities
Residence Inn is still claiming COVID as a reason for not providing room refresh on stays of 3 days or less. Even when requested. Unacceptable. The Jackson Residence Inn was more or less as expected. Friendly staff. Generally clean and fairly well maintained. With the exception of the floors, our room was clean on arrival. The floors in kitchen and bathroom areas had been mopped, but were sticky. We requested a re-mop, and were told a they would attend to it. Didn't happen. 2nd request made, still not corrected. Empty apology when we checked out, claiming "Policy" due to COVID in May of 2025. Not OK.
Stayed 3 nights in May 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in May 2025

4/10 Poor

David

Liked: Cleanliness

Unsatisfactory

No one cleaned the room for the 3 days we were there. No clean towels or linens very u satisfied
Stayed 3 nights in May 2025

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We came back here for the hot tub lol

The hot tub was very nice although the chlorine hurt our eyes. The breakfast was decent however they didn't start breakfast until like 8 am and it was supposed to start at 6 am. Apparently they were trying to get someone else to fill in for an employee before breakfast could start. For some reason there was the same lady at the front desk at night and in the morning. I don't know if she had to work a double shift or what? Unfortunately the mattress was kind of old and worn out and didn't have any support. Secondly the coffee machine in my room wasn't working. I don't know why but I couldn't press the button to turn it on.
Stayed 1 night in May 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great.
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, room comfort
Friendly and efficient. Towels clean but old. Best breakfast I have ever eaten and extremely lean...great coffee.
Stayed 2 nights in May 2025

10/10 Excellent

Matoyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lane College Graduation

Great Stay!!!
Stayed 2 nights in Apr 2025

2/10 Terrible

Rachael

Travelled with family
Disliked: Amenities, property conditions & facilities
When we arrived the staff working the front desk, her name was Essence, was extremely rude. I have never encountered in all my times of traveling have I met anyone who was as rude as her. Our room was not ready and she said she didn’t know when it would be ready even though it was well after check in time. I also informed her that we needed to get dressed for a graduation that we were in town for. She indicated oh well, not her problem. So we finally got to our room which was not cleaned, no toilet paper, or Kleenex. I informed them that my light by my bed didn’t work as well as several in kitchen. I was so disappointed considering this hotel was recommended to me. I will never stay there or in a Residence Inn again. Thank you for your time
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. The sofa bed mattress is terrible so daughter slept on couch, which was adequate for one night. Bed was not as comfortable as I would have liked but it was ok. Best part was DJ serving breakfast! Such a great attitude and exuded joy!
Stayed 1 night in May 2025

6/10 Okay

Queen

Travelled with family
Disliked: Property conditions & facilities
Bed too soft, one side of bed felt like a sinkhole when you lay down. The cooked breakfast was horrible. I will not recommend nor stay here again.
Stayed 2 nights in Apr 2025

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and when we went to our room the smell of chlorine was overwhelming. You could smell it, it burned your eyes and you could actually taste it. My wife is allergic to chlorine and as soon as we opened the door to the room her throat started to swell up. UNACCPTABLE to say the least.
Stayed 1 night in Apr 2025

10/10 Excellent

Ronak

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2025

10/10 Excellent

JoAnne

Stayed 1 night in Mar 2025