4/10 Poor
Thais
Travelled with family
10 Aug 2025
Liked: Cleanliness, property conditions & facilities
OVERRATED!!
First I want to start by saying., The Ritz at Sarasota FL has lost their quality..
The day of my arrival., I asked the car bell guy if he could please help us load our luggage onto the cart since we had a long trip & we were all so tired., He said OK gets the cart places by the vehicle takes the tip goes around the vehicle.. by than my son already had taken out the luggage’s out the vehicle and put it on the cart himself. So than he takes off.,? what happened to bell service?
we check in I get a connecting room with my guest that i was checking in with.? We were not asked if that is something we wanted? that is normall something your asked at check in?
I didn’t know until we got to our room..
Than once we settle in the room we realize the AC was not working well..
I tried expressing all of this to the manager & all she had to say was
“ I’M SORRY “.. ?
Thais
Stayed 4 nights in Aug 2025









































