My husband and I and our two young kids had to go to a funeral so we stayed here. The first night we were woken up at least 5 times because the light kept randomly turning on, lighting up the entire room. The next day as we were getting ready for the funeral, there was no hot water for anyone in the hotel. We all took freezing cold showers. They kept saying to give them 5 minutes and it would be fixed, but an hour and a half later, we just had to go or we would be late. We ended up checking out of our 3 night stay, and the girl at the front desk was super nice and apologized and said she would give us a full refund, and that I just had to call Expedia and she would confirm with them as well. So we left. A few days later I call Expedia and ask for my refund and explained what happened. They said the property was not approving a refund for the night that we stayed there with no hot water, but only refunding us for the two nights that we didn’t stay there. Days Inn manager said it would be impossible to refund, and then continued to repeat about 30 times “ma’am I’m so sorry you had a bad experience, but there is nothing I can do” like a broken record. They stopped answering my questions and kept repeating that line as if they were trying to de escalate the situation, but that just made me more frustrated because they weren’t being solution oriented. They wouldn’t budge on my refund I was promised.