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Best Western Lubbock West Inn & Suites

2.5 star property

Photo gallery for Best Western Lubbock West Inn & Suites

Seasonal outdoor pool
Family Room, Multiple Beds, Non Smoking
Exterior
Free daily on-the-go breakfast
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
5310 Englewood, Lubbock, TX, 79424
  • Place, Ballet Lubbock
    ‪7 min walk‬
  • Place, South Plains Mall
    ‪15 min walk‬
  • Place, West End Center
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub

Standard Room, 2 Queen Beds, Bathtub

Standard Room, 2 Queen Beds, Bathtub

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Full Kitchen, Balcony

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Roll In Shower, Sofabed, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

1 King 2 Single Beds, Non-Smoking, Family Room, Microwave And Mini-Refrigerator

  • Sleeps 4

Standard Room, 2 Queen Beds, Bathtub

  • Sleeps 4

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About the area

Lubbock

With a stay at Best Western Lubbock West Inn & Suites in Lubbock, you'll be within a 10-minute drive of Texas Tech University and Ballet Lubbock. .This hotel is 1.6 mi (2.6 km) from South Plains Mall and 1.6 mi (2.6 km) from Lubbock Premiere Cinema.

What's nearby

  • Ballet Lubbock - 7 min walk - 0.6 km
  • South Plains Mall - 15 min walk - 1.3 km
  • Lubbock Premiere Cinema - 15 min walk - 1.3 km
  • West End Center - 2 min drive - 2.7 km
  • Texas Tech University - 5 min drive - 8.2 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 18 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪SONIC Drive In - ‬3 min drive
  • ‪Sonic Drive-In - ‬16 min walk
  • ‪Olive Garden - ‬3 min drive

About this property

Best Western Lubbock West Inn & Suites

Hotel in Lubbock with a seasonal outdoor pool and free breakfast
Best Western Lubbock West Inn & Suites offers 73 accommodations with safes and coffee/tea makers. 27-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 73 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a hot tub, a fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
Grab a bite from the snack bar/deli serving guests of Best Western Lubbock West Inn & Suites. A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • In-room roll-in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from May to October
Pool access available from 10 AM to 11 PM

Property is also known as

Arbor Inn Lubbock
Arbor Inn
Arbor Lubbock
Arbor Hotel Lubbock
Arbor Inn Suites
Lubbock West & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel
Best Western Lubbock West Inn & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel Lubbock

Best Western Lubbock West Inn & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 269 out of 538 reviews
Rating 8 - Good. 117 out of 538 reviews
Rating 6 - Okay. 64 out of 538 reviews
Rating 4 - Poor. 36 out of 538 reviews
Rating 2 - Terrible. 52 out of 538 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Stayed 1 night in Nov 2025

4/10 Poor

James

Liked: Staff & service, amenities
Got locked out of room this morning for breakfast had to wait almost 2 hours till someone came in to help. It was a very rough stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Stayed 1 night in Nov 2025

8/10 Good

Jesse

Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

10/10 Excellent

José heliberto

Stayed 3 nights in Oct 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was very large. It had a separate seating area with a work desk, large bathroom, very clean room and hotel and the employees were very courteous and helpful. I will definitely stay here again. The next time I'm in Lubbock. Texas.
Stayed 1 night in Oct 2025

2/10 Terrible

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet stopped working at 1am. The water pressure to shower was low enough that it took twice as long to rinse off. Not being able to use the restroom in your own room was a huge inconvenience. Especially in the middle of the night. No one has reached out to discuss it with me. Would not recommend or go back.
Stayed 1 night in Oct 2025

4/10 Poor

Tim E.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel, if you can get the room for no more than maybe $159 at the absolute highest, may be decent. But if you are paying even $1 above that, look elsewhere. It has been renovated to look ok, but it is poorly run, the breakfast is absolutely terrible (who serves raw potatoes when all you probably have to do is microwave them?), the bathtub looked like it was spray painted with white paint (and it sounded like we were going to fall through the floor), the bed / mattress was at an angle where you had to be careful not to roll off, and there was nobody at the front desk to help you with anything 90% of the time. Oh, and the phone lines didn't work at the property so you couldn't call the front desk if you wanted to (for instance, couldn't call anyone when the smoke alarm started going off at 12:30am). Look elsewhere, or waste your money like we did.
Stayed 1 night in Oct 2025

2/10 Terrible

Jaclyn

Travelled with family
Disliked: Cleanliness, staff & service
BED BUGS !!!!!! Room 101 the bed had bed bugs and I took photos and videos of the bed bugs moving all over the pillows. I collected several of the bed bugs in a clear bag. I reported the incident immediately to the night shift desk clerk who also took photos of the bed bugs in the bag. I checked in on Friday October 23, 2025 at 3:30pm and discovered the bed bugs at 9:30pm. The desk clerk stated that he had no other rooms available and would notify his manager about the situation. I checked out after notifying the desk clerk. I called back the next day on Saturday October 24, 2025 and spoke to a desk clerk named Kimberly who was very rude and stated no refund would be issued because I booked the hotel through a 3rd party web site. I then asked to speak with her supervisor and Kimberly stated I don't know when the manager or owner will be here. She stated they come and go as they please and have no set schedule. Kimberly also refused to give me the name of the owner. Furthermore, the toilet had urine stains under the toilet seat. The owners never reached out to me to offer any kind of the compensation or vouchers. I made a complaint to the best western complaint line. They stated that the owner replied and stated no bed bugs were found and a 3rd party was used to book the hotel so no refund would be given. Of course there was no bed bugs found when YOUR staff looked. They had several days to fix the issues. Very poor hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. However, Expedia stated property had a hot tub. It did not. We also had strangers attempt to enter our rooms because front desk had mixed up rooms and keys.
Stayed 1 night in Oct 2025

4/10 Poor

Celeste

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

AILEEN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and bathroom. When we told front desk, the lady there didn’t even attempt to clean. No towels upon arrival. Usual response from staff “we ran out”. Breakfast including coffee “we ran out”. Forks “we ran out”. Will never ever book here.
Stayed 2 nights in Oct 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a nice balcony.
Stayed 2 nights in Oct 2025

8/10 Good

Chelsea

Stayed 1 night in Oct 2025

4/10 Poor

Jutta, Las Cruces

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Flies on window sills, toilet sounded like a jet taking off, breakfast area very small- was not kept clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael A

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Nariman

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was very spacious. The thermostat in the room needs to be updated.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathryn

Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the morning of the Homecoming Game, the breakfast lounge was packed and ran out of food. The desk lady rushed into the kitchen to bring out food for the guests when the cook(s) didnt show up on time. She deserves a huge raise and recognition
Stayed 2 nights in Oct 2025

6/10 Okay

Sally

Stayed 1 night in Oct 2025