2/10 Terrible
Lia
Travelled with partner
2 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here 3 nights expecting a basic but clean room as per most reviews. When we checked in we went to the room and looked at it generally and it looked fine (room was clean, bed was made, sheets tucked etc). Unfortunately when we went to sleep that 1st night we noticed when getting in the bed that the sheets had not been changed…dirt and hair from the previous guests were all over….
We went to alert management but because it was passed 11pm nobody was there to help. We had to sleep in someone else’s filth until the next morning when we finally had someone present at the front desk to alert. Unacceptable.
What’s even more troubling to me is that the lady at the desk apologized and sent someone later to change the sheets without wanting to offer any sort of compensation…as if it was just a no big deal minor thing…pretty shameful.. I wouldn’t expect a free stay but at least refund me something.. or comp me something…give me a rebate on something…..ANYTHING to show you’re trying to “fix” your mistake..(that’s actually unfixable…but at least show you care by doing something…), but no, nothing….
On a lesser note, I had to go down to front desk to ask for a second face towel because they would only leave 1 in the room each day even tho it’s a room for 2 and mentioned it to the desk each time but the next day, there was always missing a towel.. definitely annoying but not enough for us to have taken this time to write this review. But for the dirty sheets and no comp, I did
Lia
Stayed 3 nights in Jan 2025