The restroom still had other people’s hair around the shower area, inside the shower, and on the floor. The towels were also stained. I refused to shower because of the hygiene issues and reported the situation to the front desk. However, they said they couldn’t help since I booked through Expedia and didn’t even check the room with me. In the second room I booked, the shower drain was clogged with hair and the phone didn’t work.