4/10 Poor
Cindy
Travelled with family
4 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross, completely unprofessional and unclean
I wish I had went with my instinct and paid the extra money to stay at the location we last stayed at when visiting this area.
The staff was overall friendly and helpful but they cannot provide excellent service without support. The hotel was not adequately stocked with any items a guest would expect like coffee creamer and forks. Everything you needed was “waiting on a truck”. Yet everything’s was Sam’s brand. Seems like they knew it was a busy weekend for the event there, and they didn’t want to buy extra supplies. Corporate greed? They have employees living on site with their entire family including a boyfriend who seems to not leave for work. Which made me nervous about leaving anything in the room. Perhaps he had access to a master key or maybe she could make him a key to each room? The room was not clean. Spots on the toilet. Dried pee. Food under the bed. Then the 2nd night I noticed a distinct odor in the restroom. I grew up in a rural area, the smell could not be mistaken. It was a dead rodent in the walls. I assume they had put out poison and the mouse or rat went looking for water. And the smell got so bad we would almost vomit before we left. No sense in complaining. The employees couldn’t do anything about it. They made it clear. No other hotels in the area had any room. I checked. The towels did not smell clean. Neither did the bed linens. Almost smelled like they didn’t use detergent. Gross.
Cindy
Stayed 3 nights in Jul 2025
