4/10 Poor
Carrie
Business traveller, Travelled with group
3 May 2025
Liked: Property conditions & facilities
Location was good. Registration was a nightmare. Upon arriving I was informed I did not have a reservation even tho I had preregistration the day before. They had used my information and given the room to a Lyn Roth, no relation, simply the same last name, and had cancelled the room she had reserved. We were then informed they had a room available but they would need to register us using another credit card and name so the lady I was traveling with registered using her husband’s credit card. I was assured I would not be charged for the room!! Wrong, I have 2 charges on my card for the room, my friend has been charged for the room and after many attempts over the last week I have gotten absolutely nowhere with resolving this. Numerous phone calls and messages left with the general manager have resulted in no contact with her!!
Carrie
Stayed 1 night in Apr 2025