4/10 Poor
Shawna
5 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was amazing, unfortunately that's the only good thing I can say about this place. It is old and dilapidated, it was maybe remodeled 40-50 years ago. The shower gel and shampoo containers in the bathroom were empty. We had a king room but they only gave us one washcloth. The furniture was ancient and should have been replaced years ago and the carpet was filthy. No microwave or refrigerator. When we walked in the room there was a strange, musty smell that we attributed to it probably being closed up for a while. But about 11pm we were laying in bed watching TV when i looked up and saw what appeared to be black mold on the wall near the ceiling. I took pictures of it. We complained to the front desk the next morning. The lady had my partner hold while she talked to the manager, who said we should have come to the desk when we saw the mold. Really?? At 11pm when we had our PJ's on? My partner asked to speak to the manager and was refused. I have stayed at the Pisgah Inn before which is similar to this lodge but much, much cleaner and updated. This was the worst room I have ever stayed in for almost $200.
Shawna
Stayed 1 night in Jun 2025
