We recently stayed two nights (4/12–4/14) at Goulding’s Lodge in Monument Valley, booked through Expedia, and were extremely disappointed. Upon checking into our cabin, we accidentally spilled water and noticed the floor was filthy—covered in dirt and hair, clearly not cleaned. That evening, the TV wouldn’t work due to a satellite error. We called the front desk and were told maintenance would come the next day. The next morning, the coffee maker didn’t work either. We called again; maintenance came while we were out but did nothing—both the coffee maker and TV were still broken. We called a third time. One worker replaced the coffee maker after seeing it wasn’t working. Two others came to try to fix the TV but couldn’t. I then spoke with Kirstie at the front desk who said to contact Expedia for a refund. When I did, Goulding’s Lodge told Expedia they would NOT issue one. We paid $700 for two nights with no coffee maker the first morning, no TV at all, and dirty floors. This is unacceptable. I will be disputing the charge with my credit card company. Goulding’s failed to deliver basic amenities and did not honor their word. I do not recommend staying at Goulding’s Lodge. Next time, we’ll choose The View Hotel, which I’ve heard has better service—and as the name suggests, a better view.