6/10 Okay
Marcelo
Travelled with family
22 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
My wife and I choose this hotel because it's in the northern part of Myrtle Beach, close to the beach, and with good restaurants nearby. The hotel has a good parking area, is clean, and has a mid-range level with good rooms. We selected a suite, but we didn’t know that it's located near the emergency stairs. Something happened: at 6 a.m. on Saturday, someone opened our room door. I woke up startled and asked loudly, "Who's there?" Since I couldn't see the door from my bed for being in a suite room, the person left and ran down the stairs. We could hear the noise. Very frightened, I called the front desk, but the attendant didn't believe me. I decided to go down and speak to her in person, but she didn't resolve the situation and asked me to wait for the manager, who wouldn't be on duty until 9:30 a.m. My wife and I packed our bags and left the room to wait in the breakfast area. Later, the manager moved us to another room and apologized for the incident. We stayed another night and then left. I wonder how someone opened our bedroom door, since it has a key card mechanism? I just received my bill by email, and they charged me the full amount without commenting on the situation. This experience was traumatic.
Marcelo
Stayed 2 nights in Sep 2025