Compare Family Hotels in New Rome

Clean spacious rooms

The pool was nice

Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing for me and my family and made it so much better. He went above and beyond and the rest of the staff were awesome along with the restaurant staff. Sonesta hotel was a great experience. I highly recommend it.

Clean room , patient staff, parking was a bit crowded , only offered 1 crib at a time hard for 2 under two

The food (breakfast buffet and restaurant) was great. The staff was lovely. We booked 10 minutes before we arrived, after leaving another unsuitable hotel. Staff was very understanding and accommodating. 12/10 would recommend.

We loved everything about this place! Totally upscale with down to earth staff who were ready to help with anything. We enjoyed walking to a restaurant close by and then did some shopping - all on foot! A total 10/10!