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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Interior detail
Suite, 1 Bedroom, Accessible (Roll-In Shower)
Suite, 1 Bedroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, 5th Avenue
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(25 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(55 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(77 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(45 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(137 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

With a stay at Candlewood Suites New York City-Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Madison Square Garden. .This hotel is 1 mi (1.7 km) from Empire State Building and 1.2 mi (2 km) from Rockefeller Center.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Manhattan - 8 min walk - 0.7 km
  • 5th Avenue - 13 min walk - 1.1 km
  • Empire State Building - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪The Bar Room At Altair - ‬3 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Tranzit - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, 7-minute walk to Times Square
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 899 out of 1706 reviews
Rating 8 - Good. 487 out of 1706 reviews
Rating 6 - Okay. 185 out of 1706 reviews
Rating 4 - Poor. 62 out of 1706 reviews
Rating 2 - Terrible. 73 out of 1706 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dany

Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy walking to places. Felt ssfe
Stayed 2 nights in Oct 2025

10/10 Excellent

yolanie

Stayed 3 nights in Oct 2025

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable room. Kitchen had everything needed. Location great.
Stayed 7 nights in Oct 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. The kitchenette was a big plus. Very comfortable rooms. Nice property and great location.
Stayed 5 nights in Oct 2025

6/10 Okay

LEONARDO

Liked: Cleanliness, staff & service, amenities
The room they gave me was not good. No window, dark. They took advantagr of my early checout (30min earlier) to assign, I guess, the wort room of the property. I was ther once before and the room I got was excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Chadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was super helpful! Having a kitchenette was so beneficial. The hotel is a bit dated, but well maintained. It’s a good hotel. I will surely get back.
Stayed 5 nights in Oct 2025

8/10 Good

Alessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and I’d definitely come again. Only issue we had was connecting to the wifi.
Stayed 1 night in Oct 2025

6/10 Okay

Ambarish

Stayed 3 nights in Oct 2025

10/10 Excellent

Nimmit

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Ian C

Liked: Cleanliness, staff & service, room comfort

Nice place. Faulty locks!

The locking mechanism on the hotel door needs to function better. I would suggest replacing or upgrading the card-based locks.
Stayed 3 nights in Oct 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tienen personal para llevar las maletas a las habitaciones
Stayed 1 night in Oct 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 3 nights in Oct 2025

6/10 Okay

Yomarie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room 103 had a roach and bug in my pillow
Stayed 1 night in Oct 2025

6/10 Okay

Kelsie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly. There are only 2 elevators for 30+ floors which was very problematic especially when one of the elevators wasn’t working. Having to walk up 25 floors is not fun at all.
Stayed 6 nights in Oct 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was compact. Bed was ok. Room was clean. We didn’t cook but had a full size fridge and small cooktop. Location was good. The restaurant across the street The Mercato was AWESOME.
Stayed 4 nights in Oct 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff and location.

Staff was very friendly and helpful. Hotel was in great walking distance from Times Square and Javitits Center. The room was comfortable and had everything I needed and more (full kitchen with full size fridge, microwave, and coffee maker).
Stayed 6 nights in Oct 2025

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful place to stay

This was a great value and a great hotel. I really appreciated the kitchenette as I didn't want to eat in expensive restaurants all the time. I was surprised to have housekeeping service every day, although it wasn't necessary. The room was spacious and I enjoyed the comfy recliner after a day of walking the streets of the city. The only disappointment was an elevator took a while to get to your floor. A maintenance team worked on it for a few days and had it fixed by the time I left. Kudos to the friendly and accommodating staff, who texted you daily to make sure that your stay was going smoothly. The muffins and cookies were a tasty bonus. I would absolutely book this hotel again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son lives in NYC and Candlewood is my favorite place to stay when visiting him. I love the kitchen area! I am able to make my own breakfast and heat up leftovers from restaurants. The room is spacious with three seating options and it is close to the Broadway theaters and to shopping and restaurants. Also, its proximity to Penn Station and Port Authority makes it convenient whether I am coming in from an airport or from the NJ Transit.They have a little store in the lobby where you can get food items and you can also borrow small kitchen appliances, books, games, etc. Overall, a great value.
Stayed 2 nights in Oct 2025

6/10 Okay

Marcelino

Business traveller
Liked: Staff & service, room comfort
Hotel was very old. My room definitely needed upgrades. I had issues with the door actually opening to enter the room
Stayed 2 nights in Oct 2025

6/10 Okay

Alex

Stayed 4 nights in Oct 2025

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great!
Stayed 4 nights in Sep 2025

2/10 Terrible

Dasos

Stayed 5 nights in Aug 2025