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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Welcome to Candlewood Suites, where a modern entrance sets the tone for a comfortable stay.
Relax in our stylish lobby with a comfortable seating area, reception desk, and beautiful artwork.
Relax in comfort with a neatly made bed, sofa, and flat-screen TV in this thoughtfully designed room.
Guests can enjoy a self-service area with a coffee machine, kettle, and bookshelves.
Enjoy a city view from the comfort of your room, featuring a large window and air conditioning.

Popular amenities

  • Kitchen
  • Room service
  • Parking available
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(67 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(21 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(117 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.2 out of 10
Very good
(13 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, iron/ironing board

Studio Suite

8.8 out of 10
Excellent
(38 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(48 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Check-in at our reception area, featuring a large window with city views and a convenient Pod Express Checkout.

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About the area

New York

With a stay at Candlewood Suites New York City-Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.8 mi (1.3 km) from Madison Square Garden and 1 mi (1.7 km) from Empire State Building.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Empire State Building - 16 min walk - 1.4 km
  • Rockefeller Center - 16 min walk - 1.4 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬4 min walk
  • ‪Blue Ruin - ‬2 min walk
  • ‪The Joyce Public House - ‬1 min walk
  • ‪2 Bros Pizza - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, a quick walk to Times Square
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 17.21 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 710 out of 1400 reviews
Rating 8 - Good. 407 out of 1400 reviews
Rating 6 - Okay. 157 out of 1400 reviews
Rating 4 - Poor. 59 out of 1400 reviews
Rating 2 - Terrible. 67 out of 1400 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jacob

Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
Great location Washing machine & dryer included in stay Cooking facilities & tea/coffee free along with cold water in reception
Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. If you don’t need bells & whistles this place is great.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Okay for the price

Location was good and easy to get to activities but definitely needs some TLC. Curtains didn’t really “black out”, curtains themselves had some stains, handle inside the door came off in my hand as we were leaving, and the AC cover was busted, constantly coming off if you opened it. TV channel guide didn’t match the channels and some channels just didn’t have sound. Pillows are meh, very flat. Stains on sheets. Needs some updating.
Stayed 2 nights in Apr 2025

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with friendly staff - they really aim to please
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Candlewood Suites. The hotel is an easy walk from Grand Central, Times Square and so many other places - in fact, we never went everywhere on foot during our entire stay. The rooms are small but not tiny, and the kitchens are well equipped. A nice touch is you can borrow other kitchen gadgets and things from reception. Complimentary tea and coffee is available in the hotel lobby area, and snacks are also available for purchase. There are tons of eateries nearby. The hotel also boasts a laundry and small gym, plus the rooms had decent sized TVs with a few decent channels. The price was incredible, and the staff top notch. The only complaints I had are the rooms look a little tired in places, and the wifi on our floor (29) was a little erratic. The manager checked in on us by text message several times during our stay which was a very nice touch.
Stayed 2 nights in Apr 2025

2/10 Terrible

Karamjit

Stayed 2 nights in Mar 2025

6/10 Okay

Greg

I don’t get in until morning 0800 and want to check in right away to sleep. I sent a note to be sure to hold our room.
Stayed 1 night in Apr 2025

8/10 Good

Aaron

Disliked: Cleanliness
The only complaint I have is I found old chewing gum stuck to the headboard.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous. The 2 burner stove was not working.
Stayed 4 nights in Apr 2025

10/10 Excellent

Subhasish

Business traveller
Liked: Amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The price was great, and the location was perfect! Definitely met my needs, and it was nice to be able to make my own coffee on the stove!
Stayed 4 nights in Dec 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Excellent room and service. Perfect location. Will stay again.
Stayed 2 nights in Apr 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The front desk was extremely slow. Every time I sent downstairs for something (check-in, etc.) it would take 30 minutes to be helped.
Stayed 1 night in Apr 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfy.
Stayed 1 night in Apr 2025

2/10 Terrible

susan

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged a " tourist Tax" in USD. and that was not listed on the Expedia website when I put the restoration through.
Stayed 5 nights in Aug 2024

10/10 Excellent

Claire

Stayed 6 nights in Apr 2025

2/10 Terrible

Xavier

Disliked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite appealing and comfortable. Location of the hotel was great although the street wasn't great. I felt safe enough but it wasn't a pleasant walk to the front door.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No daily housekeeping on 3 night stays

This is considered an "extended stay" hotel, though they offer shorter stays. I stayed for 3 nights. Little did Ii know that daily housekeeping like fresh towels and a made up bed were not included. This was not specified in the online description, and for over $200 per night, I expected more. I received "attitude" from front desk workers, and I won't be returning. I originally chose this hotel because we have a trip planned in Aug and I wanted to check out the suite and the room sizes. We are traveling with 5 people. I will not be choosing this hotel. If they can't appropriately staff and service the shorter stay rooms, they should not be offering shorter stays.
Stayed 3 nights in Apr 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Kenneth was very helpful. Great location!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth

Stayed 6 nights in Apr 2025