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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Suite, 1 Bedroom, Accessible (Roll-In Shower)
Interior detail
Suite, 1 Bedroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
339 W 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(29 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(57 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(82 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(52 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(152 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

With a stay at Candlewood Suites New York City-Times Square by IHG, you'll be centrally located in New York, within a 10-minute walk of Times Square and Madison Square Garden. .This hotel is 1 mi (1.7 km) from Empire State Building and 1.2 mi (1.9 km) from Rockefeller Center.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • 5th Avenue - 13 min walk - 1.1 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Altair - ‬2 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Take advantage of the hotel's room service.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 22.95 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1013 out of 1898 reviews
Rating 8 - Good. 532 out of 1898 reviews
Rating 6 - Okay. 205 out of 1898 reviews
Rating 4 - Poor. 75 out of 1898 reviews
Rating 2 - Terrible. 73 out of 1898 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked a room with a kitchenette well the stove top burners did not work, microwave did not work, shower when you turned on the hot water a loud noise sounded until you completed your shower, tv had only 5 channels, besides that, staff were superb and very helpful
Stayed 5 nights in Jan 2026

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
Great place to stay in NYC! I loved having a kitchenette, a nice little gym, and access to free laundry during my stay. Wonderful place to stay for a work trip; I only wish I could afford to stay here outside of winter months!
Stayed 3 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Jan 2026

10/10 Excellent

Erik

Liked: Cleanliness, amenities, property conditions & facilities
great location and staff
Stayed 4 nights in Jan 2026

8/10 Good

Kok Hin

Stayed 8 nights in Jan 2026

8/10 Good

ma.teresita

Liked: Cleanliness, amenities
The staff our very polite and helpful. But they put me in an old room on the fifth flr. The tv channels are limited and with bad reception.’otherwise it’s clean and decent.
Stayed 3 nights in Jan 2026

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. The location was good.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anna

Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place was ok accept at the time they only had one elevator running and took me 25 mins to reach the lobby when i left so as long as your not in a rush its cool
Stayed 1 night in Jan 2026

10/10 Excellent

Tatyana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great time square hotel
Stayed 1 night in Jan 2026

8/10 Good

Paul St.

Liked: Cleanliness, staff & service, amenities
The room was clean though it did show its age. He louvers on the AC unit were busted and the vanity in the bathroom was scuffed up. When I arrived only one elevator was working it took a long time to get an elevator when you wanted one, even when the second elevator was working.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kristal Nikole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I had a great stay at Candlewood Suites Times Square. The location is excellent—close to everything while still being easy to get in and out of. The room was clean, comfortable, and exactly what we needed for our NYC trip. We especially want to recognize Cheyanne at the front desk, she was incredibly nice, welcoming, and genuinely awesome. Her friendliness and helpful attitude really stood out and made our stay even better. We would definitely stay here again and highly recommend this hotel to anyone visiting New York City.
Stayed 3 nights in Jan 2026

2/10 Terrible

Shawn

Travelled with family
Buyer beware!!! Horrible experience for our anniversary in New York. After checking in we were told they only have 1 elevator working for 38 floors, we waited up to 35 minutes and missed our Uber ride. I did not want my wife walking down 17 flights of stairs in heels to go see our show. We also experienced loud metal pipes that woke us up several times over the weekend. We also had people partying and smoking weed next to us and had to call the front desk multiple times and have security come up and shut it down at midnight. After letting them know all this all they could say was sorry for the inconvenience… They never offered any kind of credit for the issues. Make sure you pick another place…
Stayed 3 nights in Jan 2026

8/10 Good

Louis

Stayed 4 nights in Jan 2026

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, amenities
Elevator problems and bad tv reception. Other than that it was a perfect stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, amenities
A very pleasant surprise and well worth the price. Will definitely be staying here again. Thank you!!!
Stayed 2 nights in Jan 2026

10/10 Excellent

HOWARD

Stayed 2 nights in Jan 2026

10/10 Excellent

Isabel

Stayed 4 nights in Jan 2026

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities
the room was clean and the staff was courteous
Stayed 9 nights in Jan 2026

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and easy
Stayed 3 nights in Jan 2026

10/10 Excellent

Rexter

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, amenities
One of my favorites places to stay
Stayed 2 nights in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, friendly and attentive. When one of the elevators was not working they did everything to let us know and had someone ride the elevator that was working to pick up people when they texted.
Stayed 3 nights in Dec 2025

10/10 Excellent

Desmond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice I enjoyed my stay
Stayed 1 night in Jan 2026

10/10 Excellent

Raphael

Stayed 3 nights in Jan 2026