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Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance
View from room
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Macy's - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Museum of Sex - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬3 min walk
  • ‪Second Floor - ‬3 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, 6-minute walk to Madison Square Garden
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Reviews

Hotel Hayden Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 320 out of 1004 reviews
Rating 8 - Good. 244 out of 1004 reviews
Rating 6 - Okay. 208 out of 1004 reviews
Rating 4 - Poor. 115 out of 1004 reviews
Rating 2 - Terrible. 117 out of 1004 reviews

Reviews

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Ariel

Disliked: Staff & service, property conditions & facilities, room comfort
The a/c did not work. I had to sleep with the window open and had to listen to noise all night. Would not recommend it to anyone consider the price we paid. Will not stay there again.
Stayed 1 night in Sep 2025

6/10 Okay

Stephanie

No ac No WiFi
Stayed 1 night in Sep 2025

10/10 Excellent

Bo

Stayed 1 night in May 2025

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Rooms were very basic, nothing special. Great location though!
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

NYC Retreat w/ my son.

Great Staff! Convenience location (subway 1, & R,W line), lots of dining options and coffee shops nearby.
Stayed 3 nights in Sep 2025

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Michael, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Sep 2025

8/10 Good

Jeremy

Stayed 4 nights in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Aug 2025

2/10 Terrible

Cindy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the pictures. It was dirty and the HVAC was not working. Nice and accommodating staff that allowed us to cancel at no charge.
Stayed 1 night in Jun 2025

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Almost all good!?!?

Good value for the price, great location, staff super friendly, breakfast was a pleasant surprise (guess I missed that in the description) etc etc. Would have given it a higher rating but the housekeeping was a disappointment. - Taking towels without leaving replacements - Showing up to clean the room while I was there, no problem with that BUT, after I sat in the lobby for 1/2 hour to let her clean it, I came back up to find it untouched? Called housekeeping to tell them not to worry about it, been out on the town for hours and was going to take a nap and, just nodded off and she’s knocking on the door again. So woken up and back down to the lobby…. - Next day left early and let housekeeping know I was gone and room was clear to be cleaned. Came back 7 hours later and NOT TOUCHED?? - Not really a big deal but at least wanted coffee for the AM and that took 4 phone calls and 3 trips to the room to get Caffeinated coffee (as opposed to the Decaf they kept sending up) Really too bad because I think it’s a great place otherwise….
Stayed 4 nights in Sep 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out early and stayed next door .. this place was the worst
Stayed 3 nights in Sep 2025

6/10 Okay

brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no air conditioning in either of the rooms we were in, and it got up to 85° in my room. Everything else was great.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ernie

Disliked: Property conditions & facilities
A/C in hot temperatures wasn’t working.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is in need of refurbishment, but it’s in a fantastic location. The rooms are spacious, clean, and comfortable, which made for a pleasant stay. One downside was the plastic mattress protector, which felt hot and uncomfortable during the night. On the positive side, the windows could be opened—something I always appreciate, as it allows for fresh air and natural ventilation. Overall, I would recommend this hotel if you’re able to secure a good price, as the location and room size offer excellent value.
Stayed 4 nights in Aug 2025

6/10 Okay

Analisa

Stayed 3 nights in Aug 2025

8/10 Good

One

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel como tal no tiene parque propio y el parqueo más cercano cobraron $60 y solo nos dieron un descuento de $10 porque nos hospedamos en el hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Stayed 3 nights in Jul 2025

10/10 Excellent

olivia, Hobarti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good stay, only suggestion would be to have firmer mattresses. Overall a great exp, great guest services, friendly accommodable staff. Suggestion: Room temp was rather warm at a permanent temp of 68 and invest in Better Mattresses
Stayed 4 nights in Aug 2025

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Jeffrey, Redondo Beach

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Good price, safe hotel, fantastic location. But... room was a bit worse for wear, dirty (not filthy). It's a perfectly fine place if you're looking to save money - but with about 10 hotels in the near few blocks, they need to slap a few coats of paint on the rooms and maybe do a bit of deep cleaning. Staff was very friendly. Loved the breakfast guys vibe - put me a good mood for the day.
Stayed 2 nights in Aug 2025

6/10 Okay

Mario, Los Angeles

The A/C did not operate
Stayed 2 nights in Aug 2025

2/10 Terrible

JIAN

Stayed 1 night in Aug 2025