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Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Lobby sitting area
Fitness facility
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(118 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Lobby sitting area
TRYP by Wyndham New York City Times Square / Midtown
Manhattan
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.8 out of 5, Good, 2,106 reviews
The price is NZ$294
includes taxes & fees
10 May - 11 May
TRYP by Wyndham New York City Times Square / Midtown

About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Macy's - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk

About this property

Hotel Hayden

Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1011 reviews
Rating 8 - Good. 239 out of 1011 reviews
Rating 6 - Okay. 210 out of 1011 reviews
Rating 4 - Poor. 110 out of 1011 reviews
Rating 2 - Terrible. 125 out of 1011 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Heat didn’t work overnight with temps around 10, room dropped to 60 or so. Desk chair was broken. Sink drains slow, shower had only half a door. Only ice is in grimy basement. Just overall lipstick on a pig setup. Avoid
Stayed 3 nights in Feb 2026

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff wasn’t helpful with an issue I had
Stayed 1 night in Jan 2026

2/10 Terrible

Dan

Stayed 3 nights in Dec 2025

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay thank you … the service and staff was very welcoming
Stayed 1 night in Jan 2026

2/10 Terrible

emily

Travelled with pets, Travelled with partner, Travelled with group
The room didn’t have any heat. The staffs only solution to the problem was giving us a space heater which didn’t raise the temperature in the room because the closed windows had a strong air flow coming from the crack it was -7 degree outside that night. We asked for more blankets but because the whole building had no heat they ran out of blankets
Stayed 4 nights in Jan 2026

8/10 Good

Dave

Stayed 4 nights in Jan 2026

6/10 Okay

Janie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.
Stayed 1 night in Jan 2026

10/10 Excellent

Victor Adrian

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Dec 2025

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient
Stayed 2 nights in Jan 2026

2/10 Terrible

Qing

Disliked: Property conditions & facilities
AC did not work at all
Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.
Stayed 5 nights in Jan 2026

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean. Felt safe.
Stayed 2 nights in Jan 2026

10/10 Excellent

NICHOLAS

Stayed 1 night in Dec 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time with my bestie!
Stayed 2 nights in Jan 2026

6/10 Okay

Zach

Business traveller
Liked: Cleanliness
room was okay - the mattress on the bed is super thin. Not something I really expected from a 4 star hotel. The water pressure in the shower was extremely high, and the only water temperatures for the shower were 10/10 scolding, 7/10 hot, and then 1/10 arctic circle freezing. Some equipment in the gym was broken so basically only had dumbbells and cardio machines. the wifi in the room was also very spotty on my phone but worked better on laptop
Stayed 4 nights in Jan 2026

6/10 Okay

David

Stayed 1 night in Jan 2026

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2026

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Jan 2026

2/10 Terrible

Mubin

Stayed 5 nights in Dec 2025

2/10 Terrible

Karla

Stayed 5 nights in Dec 2025

2/10 Terrible

Shabnam

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was neglected; the heater didn't work and overall, a horrible hotel
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.
Stayed 4 nights in Jan 2026

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.
Stayed 1 night in Jan 2026