6/10 Okay
Lauren, Philadelphia
Travelled with family
3 Aug 2025
Liked: Cleanliness
Disappointed. The beds were “Murphy” type (kind that fold up into the wall) & were loud. Not very comfortable - like a nicer sofa bed. We were on the 2nd floor & the room was in the front, above the entrance. Noise level was horrible. Was like we had the windows open. One morning at 6am, they delivered kegs to the pub next door. At 2am the next night, a trash truck came to empty dumpsters. I expect noise (We travel to NYC frequently), but this was ridiculous. Staff was mostly friendly but could seem like they were annoyed you were asking questions/speaking to them. Shower temp wouldn’t cooperate. Also, ask for the price up front if they offer to call you a cab. I mentioned taking an Uber. Front desk said she would call me a car & asked if I was going to the airport. Told her I was going to Penn Station. A mini van arrived. When we got to the station, he said the total was FIFTY-FIVE dollars (for a 0.9 mile/12 minute ride). When questioned, the driver said it was a “private service.” Yes, I didn’t ask the cost, but assumed it would be around the $25 we paid to take a cab from the train station to the hotel or the $16 Uber quoted. Called the hotel when I got home to ask the number of the taxi company & the front desk told me it was expensive because it was a “car service” not taxi & they didn’t have a number. Overall, the stay was fine, but I wouldn’t stay there again. Hotel tries to justify the price ($450+/night) by calling itself a boutique hotel. It’s not worth the cost.
Lauren
Stayed 2 nights in Aug 2025
