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Moon Palace Jamaica – All Inclusive

5.0 star property

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area
Exterior detail
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Turtle River Park
    ‪8 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(74 reviews)
  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(35 reviews)
  • Resort view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • Resort view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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4.1 out of 5, Very good, 2,807 reviews
The price is NZ$575
includes taxes & fees
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About the area

Ocho Rios

With a stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. .This beach property is 0.6 mi (1 km) from Ocho Rios Craft Market and 0.7 mi (1.2 km) from LandMark Plaza.

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Mahogany Beach - 1 min drive - 1.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪KFC - ‬5 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Gondola - ‬2 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive offers 705 accommodations with free minibar items and laptop-compatible safes. These individually furnished accommodations include desks. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Moon Palace Jamaica – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The following facilities or services will be unavailable from January 22 2026 to March 2 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 989 out of 1898 reviews
Rating 8 - Good. 410 out of 1898 reviews
Rating 6 - Okay. 267 out of 1898 reviews
Rating 4 - Poor. 102 out of 1898 reviews
Rating 2 - Terrible. 130 out of 1898 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
It was a great experience
Stayed 3 nights in Oct 2025

2/10 Terrible

Shyanne Rochelle, Cape Coral

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Unfortunately, due to the natural disaster due to the hurricane at hit Jamaica. I did not get to experience my stay in my room for two nights. There was No AC and No Wi-Fi. The ceiling roofs were coming down, putting others in danger. The shelter they put us in was on the bottom floor that eventually a fire was caused and the air of the smoke you started to breathe in was hazardous. I had 400 credits that I couldn’t even use or get back and the staff wasn’t even willing to accommodate me. Moon palace was overcharging during this hard time and due to them not having air conditioning in room they originally charged me for they had me move to another room, they charged a extra fee on top of that! Very disappointed, long hard sad vacation
Stayed 4 nights in Oct 2025

10/10 Excellent

joanna

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

8/10 Good

Sophonie

Stayed 7 nights in Oct 2025

8/10 Good

Sophonie

Stayed 2 nights in Oct 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Juli

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lot of the beachline away from the tower housing the Resident/Diamond members was not as prestine.
Stayed 5 nights in Oct 2025

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
The staff did a good although the were pressured due to the volume of guests on the holiday weekend
Stayed 3 nights in Oct 2025

10/10 Excellent

COURTNEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Darin

Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view was wonderful.
Stayed 6 nights in Oct 2025

10/10 Excellent

Dotlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best entertainment crew, friendly staff and yes! Nothing beats the heat better than a swim up pool with all your favorite drinks. See you guys next year!
Stayed 5 nights in Sep 2025

10/10 Excellent

Vanessa, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely going back , and recommend it to others
Stayed 1 night in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Sherrian

Stayed 2 nights in Jul 2025

6/10 Okay

Ruth Ann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When I arrived at Moon Palace, it felt like the start of a great relationship. You know charming, promising, saying all the right things. The food was surprisingly good for a mass-production buffet, and the Asian restaurant with the hibachi grill was a highlight. Chef Lemor was a class act. My kids loved the arcade and activities; everything felt easy and enjoyable. But like some relationships, it turned at the end. At checkout, we were told we could still enjoy some amenities before leaving. But once our wristbands were cut, the warmth disappeared. I went to grab a quick bite at the pizza bar and was met with, “Have you checked out yet? Then you can’t eat here. Only the buffet.” No empathy, no “sorry for the confusion,” just a blank stare as other guests looked on. It wasn’t the rule itself, it was the tone. The sudden shift from valued guest to outsider. It’s like telling someone, “I need a break, not a breakup,” and they instantly turn cold. Rules are fine, but communication and kindness matter too. I gathered my kids, took our quiet walk of shame, and thought, I like my own house anyway. Moon Palace, you had me at hello… but you lost me at checkout.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sheila

Stayed 1 night in Oct 2025

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Food was 10 out of 10! Service was great! Staff were super nice and fun! The property was beautiful! Great location all around! I will be back!
Stayed 7 nights in Oct 2025

4/10 Poor

Ashley

Travelled with partner
We are very dissatisfied with our stay. We were constantly bombarded by staff walking through the lobby for every reason imaginable. “What’s your room number, do you have this, have you booked this.” We started avoiding the lobby walking anywhere. The resort credit is very specific it can only be used on sunglasses and sun hats. When we arrived, we are on our honeymoon, got into our room, and were getting re”acquainted”. 1st knock- we forgot to but this bag in the room, tried again, 2nd knock, we forgot to put your wine in the room, 3rd knock, this one they took it upon themselves to just walk into the room- not kidding, they just came right in. 4th they came in with a chocolate peanut crunch bar. What should be noted is- when I came in I shared my allergies with 3 people to note it our room etc. I am highly allergic. My husband had a bite. And put it away as he can’t eat it around me. Honestly. Being constantly asked to spend money on everything. And all the hassle. It’s not worth it. Go to anywhere else. I have sent an email, stating all this and more, that has still not been address Also. Going to meet with the membership people(yep we got sucked into the membership) we get a free gift for going- it’s not worth it. Just say no. It’s one more thing on this property they want you to spend money on. Don’t go.
Stayed 3 nights in Oct 2025

8/10 Good

Oshane

Stayed 2 nights in Oct 2025

8/10 Good

Steven, Terre Haute

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were beautiful and the staff friendly, but the food was mediocre.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. The VIP benefits was welcoming. I would say this was my first real experience as a VIP. This hotel is a cut above the rest and we will definitely love to return.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and will always go back. The food is excellent. Parking can be a bother when the hotel is full. No microwaves in the room. But all in all I would recommend Moon Palace for your next vacation
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Oct 2025