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Moon Palace Jamaica – All Inclusive

5.0 star property

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Superior Governor Suite Ocean View - King Size Bed
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun-loungers, beach umbrellas
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Ocho Rios Fort
    ‪4 min drive‬
  • Place, Dunn's River Falls
    ‪8 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Balcony, Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, Balcony, Resort View

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Hotel Riu Ocho Rios - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 2,833 reviews
The price is NZ$523
includes taxes & fees
18 Nov - 19 Nov
Hotel Riu Ocho Rios - All Inclusive

About the area

Ocho Rios

When you stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Jamaica Beaches. .This all-inclusive property is 0.3 mi (0.5 km) from Ocho Rios Clock Tower and 0.6 mi (1 km) from Ocho Rios Craft Market.

What's nearby

  • Turtle Beach - 7 min walk - 0.6 km
  • Mahogany Beach - 1 min drive - 1.0 km
  • Ocho Rios Fort - 4 min drive - 2.6 km
  • Mystic Mountain - 6 min drive - 4.1 km
  • Dunn's River Falls - 8 min drive - 5.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Mongoose Jamaica - ‬1 min walk
  • ‪Pier 8 - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

All-inclusive property with 4 outdoor pools and a full-service spa
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 942 out of 1850 reviews
Rating 8 - Good. 408 out of 1850 reviews
Rating 6 - Okay. 262 out of 1850 reviews
Rating 4 - Poor. 107 out of 1850 reviews
Rating 2 - Terrible. 131 out of 1850 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service
Excellent &l
Stayed 2 nights in Jul 2025

6/10 Okay

Tania

Stayed 2 nights in Aug 2025

8/10 Good

STEVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The welcome gifts were a pleasant surprise
Stayed 2 nights in Aug 2025

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and hotel grounds did represent a five star resort. The only complaints is the mattresses aren’t that comfortable unless you prefer a firm mattress. Also, the specialty restaurant aren’t good. The biggest lack was food not tasting good especially in comparison to the Hyatt ziva/zilara. Room service breakfast however was really good,
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

renato, worcester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort just because of the fantastic water
Stayed 7 nights in Jul 2025

6/10 Okay

Kerrie-ann, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Buffet line foods were cold and need a little more TLC.
Stayed 2 nights in Jul 2025

10/10 Excellent

Hilda Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at Moon Palace. This hotel is great, the atmosphere, the activities and the friendliness. We loved everything about our stay. We would like to say thank you to Chad and Omar Babba, they really took care of us and were amazing. I will definitely be coming back here!
Stayed 4 nights in Jul 2025

8/10 Good

Alma vanesa

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Jul 2025

6/10 Okay

Marjorie Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Juliene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great loved it staff was kind and friendly. Hotel was beautiful!!!
Stayed 3 nights in Jul 2025

8/10 Good

Nekeya

Liked: Cleanliness, staff & service, property conditions & facilities
My room was rather old—on the other side. But the property itself was beautiful. If I were to stay again, I'd request a room on the newer side.
Stayed 3 nights in Jun 2025

6/10 Okay

Francesca

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food at the general buffet was scarce for breakfast and dinner and not great options for little kids. Pizza line was always long. A lot of the female staff were miserable, impolite and not hospitable. Bartenders were great though! And the pool buffet by the water slide pool was great!
Stayed 4 nights in Jul 2025

6/10 Okay

Tashie

Liked: Cleanliness
Disliked: Staff & service
What a disappointment. My reservation was messed up. I spent the first 10 hours of my check-in being on the phone and at the front desk.
Stayed 3 nights in Jul 2025

8/10 Good

Ellesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the gym. They have a great gym. Did not like the bed in the room not firm enough for me.
Stayed 5 nights in Jul 2025

10/10 Excellent

Carlene

Stayed 5 nights in Jul 2025

10/10 Excellent

Linda F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was the view that I paid for this was disappointing but the amenities in the room was nice.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brian, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Corrinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

michael alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Berta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Keywanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good except the Italian restaurant and the bed was very comfortable.
Stayed 4 nights in Jul 2025

8/10 Good

Delores

Liked: Cleanliness, staff & service, property conditions & facilities
Feel very protective security is good
Stayed 5 nights in Jul 2025

10/10 Excellent

Tanesea

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025