2/10 Terrible
Matthew, Yosemite
Business traveller
18 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a complete disaster—avoid it at all costs. It’s under major renovation, yet they’re still renting out a small, outdated portion. They should shut it down until it's finished. Construction makes it loud and filthy. The units are old, with rock-hard beds and stained bedding. Security gates don’t lock. The pool, hot tub, and clubhouse are all out of service—so there are zero amenities. Yet, they shamelessly charge a "resort fee."
The staff is incompetent and unethical. I extended my stay for a few hours due to an afternoon flight after a sleepless night. While I was out, staff entered my room without reason, rifled through my belongings, and stole a brand-new $40 shirt. When I confronted them, they dismissed me as if I were imagining things. They're thieves preying on guests.
To make it worse, their front desk is unreachable—they just let the phone ring. As I checked out, I saw them ignoring calls with no regard for guests.
Other issues? No hangers, no bathmat, a broken toilet that doesn't flush, and damaged furniture. This place is a joke.
Matthew
Stayed 1 night in Mar 2025