4/10 Poor
Blanca
Travelled with family and small children
19 Jun 2025
Disliked: Staff & service, amenities
The customer service from the night shift guy in the front lobby was terrible. He rather be in his phone during work time instead of giving good customer service. He didn't greet us, he looked like we were bothering him when we first entered the lobby. He didn't gave us the information of WiFi, breakfast time, or anything. I really wasn't impressed by his customer service at all and this is one important thing when you are working with custumers to make sure they are treated with respect and are given the best service in order to gain their trust and the willingness to come back again. Please supervise this employee and also make sure that the cleaning people are doing what they are supposed to do, the room were not properly cleaned and bathroom soap needed to be refilled because they were almost empty.
Blanca
Stayed 2 nights in Jun 2025