2/10 Terrible
suelle
28 Apr 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I don’t normally give reviews.
But listen up people this hotel sucks.
Firstly, you have to carry your own luggage up the equivalent of two stories because there’s no lift from the street level to reception.
A gentleman that was on duty when we arrived was wonderful and offered to help.
The idiot that was sitting there when I left outright refused outright to help me carry my luggage down the stairs. He sat behind the desk and literally told me to do it myself or to ask my cab driver to help. Refused to give me his name so I can report him.
If this wasn’t enough during our stay there, we woke up to a flooded bathroom. I mean, not just Water . There was somebody else’s poop all over the bathroom floor. The hotels first reaction was to blame our use of toilet paper. When I told him we had not done such a thing he found it difficult to believe..
later it was found that the entire floor had been blocked and because our room led to the hub we were the unfortunate ones to actually have to fish our suitcases out of sewage water.
We were put into another dirty hotel room while we waited for a new room, which wasn’t gonna be ready for a few hours.
Needless to say we were not happy.
Do you think the hotel offered us a discount? Nope!!
Once they realized the problem had not stemmed from our room we were offered free breakfast. No thanks.
All in all, we were very disappointed with this hotel and the staff.
I shall be filing a formal complaint to Expedia also.
suelle
Stayed 3 nights in Apr 2025