The only reason we booked this hotel was because of the shuttle offered from the airport. This was on demand by calling a 1-800 number. A small fee was payable. However, as we have US phones, we cannot call 1-800 numbers in Australia. We called the hotel and explained and were told that there was no problem with us calling the reception once we had our bags and they would order the shuttle for us. After collecting our bags, at 10pm we called the hotel but there was no answer. We tried for a further 30 minutes, still no reply. We ended up having to get a taxi to the hotel, for an exorbitant fare.
The room was okay, the breakfast good but we would not stay here again.