6/10 Okay
Kathleen
Business traveller
16 Jun 2025
Liked: Cleanliness
Disliked: Staff & service
Kathleen from coventry
When we checked into our rom, we had just finished setting our booth up in the Morristown heat. We wanted to shower but there was no hot water. We ran it for 20 minutes, both faucets and shower. No hot water. I went downstair and she said she would send someone up and apoligized. 22 more minutes went by. no hot water. I went back downstairs and requested another room. she then told me the 'guy" called her and told her the water would be hot now, so run it some more. I then asked her why she did not call me or tell me. Apologies again and i took the new room key and went to check that hot water. none. While i was running the hot water in the new room, hot water miraculously showed up in our original room, so i went back to the front counter, turned in the new room key and told her i was NOT satisfied with this service. We then showered and went out to eat. I have never had this much trouble at a Hampton inn. It appears they only turn the hot water on when someone checks in. Duh. I am a gold Hilton member and will send a formal complaint when we return home from our grueling art show circuit. i have more Hamptons booked and seriously thinking of canceling them all.
Kathleen
Stayed 2 nights in Jun 2025
