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Front desk personal is

Nice hot tub and pool, there's also a restaurant and bar.

Excellent.. great place..

We rented a suite and there wasn’t even a microwave in the room. The moment we checked in (hadn’t even brought bags up yet) fire alarm went off and everyone had to leave the building for 20 minutes with no clarity or information as to what was happening. Arcade doesn’t turn on games until 9am. This is a children’s hotel, you think they don’t get up until 9am? There was nothing to do until they finally turned them on and the water park opened at 10am. Multiple lifeguards were extremely rude. Food options for families are awful. We will never come back.

Rooms were OK. Slow drain in bathroom sink. No NESN station on TV?? Breakfast was one of the worst I’ve had.

The bed was clean, and so generally was the bathroom (tub was not clean), so kudos to the maid service. Ceiling in the room had two large water leak spots that had never been properly repaired. Tub was not clean. Stains on rug in front of door. General appearance of the room was not pleasant. Light over one side of bed didn't work. No switch even for light over toilet. The water out of the tap was gray, not clear and clean. Yuk. Had to go to a local store and buy water. Front wouldn't check me in even 5 minutes early. I had an appointment I had to get to, but wouldn't flex a single minute without fining me $35. Said he'd get in trouble with his boss. It was a needly annoyance. One night there was a party ALL NIGHT LONG in the room next to me: loud music and loud talking. Knocking on the wall obviously didn't help. I called the front desk, all they did was try to call the room; when that didn't work, they did nothing else. Didn't sleep most of the night. I was only 2 days. One of the days my key didn't work. Another annoyance. It turned out to be a lousy place to stay, though the bed was clean and bathroom mostly clean. I would not recommend this hotel at all.