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Riverchase Lodge

2.5 star property

Photo gallery for Riverchase Lodge

Seasonal outdoor pool
Exterior
City Suite, 2 Queen Beds
Family Suite | Balcony view
Lobby sitting area

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
3709 Parkway, Pigeon Forge, TN, 37863
  • Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Old Mill
    ‪11 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area

City Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 14
  • 6 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the area

Pigeon Forge

With a stay at Riverchase Lodge in Pigeon Forge, you'll be within a 5-minute drive of Dolly Parton's Stampede Dinner Attraction and LeConte Center at Pigeon Forge. .This hotel is 2.2 mi (3.6 km) from Island at Pigeon Forge and 3.4 mi (5.5 km) from Titanic Museum.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 1.0 km
  • LeConte Center at Pigeon Forge - 3 min drive - 2.8 km
  • Dollywood - 4 min drive - 2.4 km
  • Island at Pigeon Forge - 5 min drive - 4.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 56 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬14 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Baskin-Robbins - ‬18 min walk
  • ‪Golden Corral - ‬7 min walk
  • ‪JT Hannah's Kitchen - ‬3 min drive

About this property

Riverchase Lodge

Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction
Riverchase Lodge offers 112 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 112 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, as well as a turndown service and irons/ironing boards.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
The front desk is staffed during limited hours. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to September 01

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 197 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 207 out of 1000 reviews
Rating 4 - Poor. 163 out of 1000 reviews
Rating 2 - Terrible. 219 out of 1000 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Stayed 2 nights in Mar 2025

6/10 Okay

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not!!!

Terrible. We stayed here last year with no issues besides the pool being cloudy! This year Ewh! Cockroach in the room when we finally laid down. Pool was basically titanic water. My friends room had bug shell casings in the bed and hair!!! They refunded us and had no issue like it was common.
Stayed 2 nights in Mar 2025

2/10 Terrible

Robin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st room that I had reserved online had dead flies on the bed. Dead flies in the window. The air didn’t work half of the plug-ins didn’t work.. they accommodating me with three other rooms which air didn’t work in one of them. The pool was cold where it was supposed to be a heated pool. The staff was terrible terrible very rude. We had one room that had nothing but girls in it at 12 o’clock at night a maintenance man tried to enter the room, saying there was a keybroken off in door. It was a keyless entry room’
Stayed 1 night in Mar 2025

2/10 Terrible

Angela

Disliked: Property conditions & facilities
This place smelled really bad, that musty water smell… we were greeted in our room by cockroaches and there was no hot water, barely luke warm. It seems that management and workers are use to people complaining and leaving and asking for refunds, they don’t even attempt to fix the issues or even seem concerned about it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Nickolenia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t typically go off other people’s reviews but I really wish I did this time. This place has the potential to be a very nice place. However, going in.. I knew the indoor pool had issues but the PH balance was off and my son’s skin broke out in hives. The slide, he had to scoot himself down. Our room, while using the restroom.. you watch flies come out of the vent in the bathroom. We killed a lot of flies. There is no chairs or table in the room. 2 beds, tv, microwave and a mini fridge. I most definitely will not be staying here again. It’s a great price and you pay for what you get.

8/10 Good

Gracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Away!

I received a voice mail on the way to the hotel at 10:40 pm telling me that the front desk closed at 11 and i should call upon arrival. No problem, but in that same voice mail i was told that the pool was very cold due to a gas line break, and that all third party sites were aware and notifying all guests. I didnt see anything from hotels.com telling me that the pool was cold. I should have known it was a problem with them warning me in a voice mail. We arrive, call and get checked in. There were multiple roaches in the bathroom floor, inside the tub and in the bathroom sink. The stopper for the tub was broke, and if you tried using the shower, you would be in ankle deep water. As far as the pool, that was the whole reason to go here was for my grandkids to have a pool. You would have thought it had ice in it, it was that cold. Multiple other guests at the pool said they were checking out and going elsewhere. We stayed one night and paid for 2 nights, but we left after the first night to find somewhere cleaner and that had a heated pool. It sounds like the gas line being broken is a long term problem. I cannot believe that hotels.com would offer this place as an option. And obviously no one is communicating the pool water temp until you are about ready to arrive. I would stay away from this place, it will make for a miserable visit. Never again!
Stayed 2 nights in Mar 2025

2/10 Terrible

Madison

Travelled with family

WORST HOTEL EVER

This place was TERRIBLE. Indoor pool heater didn’t work, wasn’t told that before check in. Rooms were dirty, hotel staff cussed my elderly mother out when she asked for a partial refund. DO NOT STAY HERE
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lynnette

Stayed 2 nights in Feb 2025

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jeff

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Kady

Stayed 1 night in Feb 2025

6/10 Okay

jb

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Madelene

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

2/10 Terrible

lane

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing to like everyone was extremely loud next to us and above us water pressure sucked
Stayed 2 nights in Feb 2025

2/10 Terrible

Alex

Travelled with partner
Disliked: Amenities, property conditions & facilities
First time ever staying in a hotel with no place to put your clothes. No hot water in the shower. Would not recommend this hotel to anyone.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Why was there no furniture other than the beds? They had a microwave and a mini fridge but no table or chairs.
Stayed 1 night in Feb 2025

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome room. Very spacious pool was awesome. Definitely will be back
Stayed 3 nights in Feb 2025

2/10 Terrible

Lacey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold had bad odor and had bugs check in and 15 minutes later checked out. Don’t stay here.
Stayed 2 nights in Feb 2025