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Tru by Hilton Pigeon Forge, TN

2.5 star property

Photo gallery for Tru by Hilton Pigeon Forge, TN

Terrace/patio
Room, Accessible, Bathtub
Business centre
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Pigeon Forge, TN
  • LeConte Center at Pigeon Forge
    ‪6 min walk‬
  • Island at Pigeon Forge
    ‪7 min walk‬
  • The Ripken Experience - Pigeon Forge
    ‪9 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible (Hearing)

Suite, Multiple Beds, Accessible (Hearing)

Suite, Multiple Beds, Accessible (Hearing)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub

Room, Accessible, Bathtub

  • Sleeps 5

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Shower, designer toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible, Bathtub

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub

Room, Accessible, Bathtub

  • Sleeps 4

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Pigeon Forge

With a stay at Tru by Hilton Pigeon Forge, TN in Pigeon Forge, you'll be within a 15-minute walk of Island at Pigeon Forge and LeConte Center at Pigeon Forge. .This hotel is 1.6 mi (2.5 km) from Titanic Museum and 4.9 mi (7.9 km) from Dollywood.

What's nearby

  • LeConte Center at Pigeon Forge - 6 min walk - 0.6 km
  • Island at Pigeon Forge - 7 min walk - 0.7 km
  • Great Smoky Mountain Wheel - 7 min walk - 0.7 km
  • The Ripken Experience - Pigeon Forge - 9 min walk - 0.8 km
  • Titanic Museum - 3 min drive - 3.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 53 min drive

Restaurants

  • ‪Paula Deen's Family Kitchen - ‬12 min walk
  • ‪Ole Smoky Moonshine "The Barn - ‬12 min walk
  • ‪Mellow Mushroom - ‬17 min walk
  • ‪Margaritavile - ‬10 min walk
  • ‪Downtown Flavortown - ‬9 min walk

About this property

Tru by Hilton Pigeon Forge, TN

Hotel with free breakfast, near Island at Pigeon Forge
Tru by Hilton Pigeon Forge, TN offers 102 accommodations with safes and designer toiletries. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 102 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Pigeon Forge, TN. A complimentary continental breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 179
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 179 (subject to availability)
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Pigeon Forge TN Hotel
Tru Hilton Pigeon Forge TN
Tru by Hilton Pigeon Forge TN

Tru by Hilton Pigeon Forge, TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1001 reviews
Rating 8 - Good. 207 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, and room was clean! furry friends are allowed so you’ll get to see some awesome 4 legged friends
Stayed 2 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our purposes
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean & conveniently located.
Stayed 3 nights in Mar 2025

10/10 Excellent

debra

Stayed 2 nights in Mar 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this Hilton before and it still looks new! The staff is super friendly and accommodating!! Due to tornadic activity, we had to cut our visit short by one night, but again, the staff excellent! Clode to everything in Pigeon Forge, thiscis a great location to enjoy the sights.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ronnie, Murfreesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a plesure to stay here. A accommodations
Stayed 3 nights in Mar 2025

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Recommend

There for the Corvette Expo. Service was great. No problems. Would recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

We felt welcomed as soon as we walked in, the front counter lady was great. The bed was comfortable and we loved the sky deck
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Stayed 6 nights in Feb 2025

2/10 Terrible

Shannon

Disliked: Staff & service

Money grab chosen over customer service.

Booked wrong nights by mistake at 11:20pm on Feb. 19th (same night of booking) instead of the following week due to app. Called hotel and they refused to cancel booking or change booking dates. Contacted hotels.com customer service (third party company in another country) and was placed on hold while they contacted hotel. By the time I was reconnected it was 12:02am Feb. 20th and was refused cancellation, refund or booking change. Charged $183.65 for 2-night stay I didn't get. After arguing with the third party (out of US) customer service company for 2 1/2 hours and 4 different customer servicereps, I was offered $50 one Key cash at around 3am but if I wasn't persistent wouldn't have been offered any compensation. The hotels.com app will change your dates if you allow it to auto fill your search location. Tru hotel refused to work with me and it was merely a money grab on their part. I had stayed at this location in the past but never again due to how I was treated. Never had such a terrible experience with hotels.com or Tru hotels.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joel, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. New and fresh
Stayed 1 night in Feb 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the ice machine was broken and our neighbors where very loud all night
Stayed 1 night in Feb 2025

10/10 Excellent

Stepen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the driections to your place was a little miss leading
Stayed 2 nights in Feb 2025

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Won't go back

Pretty bummed, we booked this hotel for a birthday get away over another one down the road. The pool was ice cold and theres no hot tub so we didn't get to go swimming. The breakfast ends at 9.. or before 8:30 if the food runs out as they dont replenish the food. In my opinion if breakfast goes until 9, food should be replenished until 9am. We stayed two nights and this happened both mornings. The fireplace up on the roof deck doesn't work so that was disappointing. They were also cleaning the sidewalk at 10am on Saturday morning with a loud pressure washer right outside the main door as well. Coffee was also gross, its available 24/7 but we had to go elsewhere. The lobby is cool with games and neat murals. Overall we won't be going back there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and friendly. Very helpful. We had a great experience
Stayed 1 night in Feb 2025

10/10 Excellent

trent

Stayed 2 nights in Oct 2024

10/10 Excellent

Brent

Stayed 1 night in Feb 2025

8/10 Good

Kory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean hotel with a fun lobby. Breakfast had a good variety of options. Rooms were clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Fantastic hotel and friendly employees. Hotel very clean and breakfast very good and different selections. Hotel staff give a 10.
Hotel room
Nice big walk in shower
Lobby area
Outside area with a fire to warm up to
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Miriam

Stayed 1 night in Dec 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
My teens enjoyed the lounging room with TV and the indoor pool. I enjoyed that it was convenient to so many things and the view of mountains was very nice! I didn’t like the breakfast options due to being gluten free and dairy free. I wished they’d had a few better options.
Stayed 1 night in Dec 2024

2/10 Terrible

Sadia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude
Stayed 3 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Sep 2024