2/10 Terrible
Colleen
Travelled with partner
22 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in - we were told the hotel was undergoing renovations on the 4th floor. I noticed we were given a 3rd floor room and asked if we needed to wait for a lower floor room to open. I was told they were just hanging wallpaper and we would not hear them. All we heard from 2pm to 6:30pm was loud hammering, banging and something that literally made the walls shake in our room. I called the front desk at 4:40pm to ask what was happening - they said they were sorry and would tell them to stop. Nothing stopped - at 6:30pm O went to the front desk. I was told they were installing carpet above me. A far cry from hanging wallpaper. The front desk person they would have them stop - I reminded him that he said that 2 hours ago. I asked if we could get a credit for our room - we paid $180.00 + to be disturbed to the point the bed was vibrating. I was told no because I have an Expedia room. The entire hotel was filled with signs that stated the fire/smoke alarms did not work, the ice machines did not work. It was a mess - definitely not worth the money - stay somewhere else.
Colleen
Stayed 1 night in Sep 2025