The woman at the front desk was robotic. Not unpleasant, but mechanical. The man cleaning the building was amazingly nice. The entrance of the place always smells clean, however, we stayed on the 4th floor, and it smelled like an old ashtray. Incidentally, the next morning the fire alarm went off. No fireman came. The staff were not interacting with the guests. It was just very weird. It wound up being someone smoking in one of the rooms. This must happen often, and the reason why there was no emergency presence (aside from a lone officer sent to check). Should there be a real emergency, I fear "the hotel that cried wolf" story would play out.