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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Exterior
Creator video - submitted by Alyssa Knight Studio
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪93 min drive‬

Room options

View all photos for Room

Children’s theme room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Room

Room

Room

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, 2,692 reviews
The price is NZ$565
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11 Jan - 12 Jan 2026
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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 8.4 km
  • Xcaret Eco Theme Park - 25 min drive - 17.9 km
  • Maroma Beach - 28 min drive - 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2121 out of 4416 reviews
Rating 8 - Good. 1073 out of 4416 reviews
Rating 6 - Okay. 621 out of 4416 reviews
Rating 4 - Poor. 291 out of 4416 reviews
Rating 2 - Terrible. 310 out of 4416 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David Louis Rodgers

Stayed 7 nights in Sep 2025

10/10 Excellent

Regina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean the staff was very nice and helpful!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Arghya Kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please clean the beach from sea weed
Stayed 4 nights in Sep 2025

6/10 Okay

JASMATEE

Stayed 5 nights in Sep 2025

10/10 Excellent

Javaughn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was AMAZINGGGGG . Definitely coming back ! The pictures dont do it enough justice. This place is beautiful!
Stayed 2 nights in Sep 2025

2/10 Terrible

Cassie

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was in poor condition and dirty in general. Additionally, the property was undergoing renovations and areas were not accessible. We have vacationed in the area for many years and of all the places we have stayed, this one was the most disappointing.
Stayed 4 nights in Sep 2025

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was relaxing and the beach bar provided good food and drinks.Their service was good.All the staff was friendly and made sure we were taken care of.I can say the same for the pool and swim up bar.I did not like the constant asking if we wanted to see a presentation to buy future vacations with the resort.They were relentless and had a hard time taking no for a answer.All in all the resort was a good time.We enjoyed the shows and night club.The food in the different restaurants was very good with a good selection.
Stayed 7 nights in Sep 2025

2/10 Terrible

Satvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

4/10 Poor

Bryan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property was some what nice they had a lot of construction going on that we were uniformed of so only got to experience a little more then half the resort wouldn’t have booked it if I was informed and would have choose a different place the beach was always dirty my daughter had to switch rooms because her first room had a lot of mold in it advertises all inclusive which mostly it is but there is a bunch of nickel and dime things for instance if you want any top shelf liquor or different beer you have to buy their platinum band which is $15 dollars a day and you just can’t buy it for yourself you have to buy one for anyone in your room 18 years of age or older it also cost you a $150 to take a taxi down to playa del carmen and when you leave town back to resort the same taxi is only $30 the food wasn’t all that great it was mediocre at best I wouldn’t recommend this place to anybody and will definitely never go back
Stayed 8 nights in Sep 2025

8/10 Good

Martine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
A la carte meals were great. Safe stopped working and had to be reprogrammed. When changing currency they never had anything smaller then 100 pesos. We were not told resort was under construction until we arrived. Very pushy with the timeshares. Pool bar staff are awesome. We had no power for almost two hours on our last night.
Stayed 7 nights in Sep 2025

10/10 Excellent

Barrington

Stayed 3 nights in Sep 2025

6/10 Okay

Asser, North Bergen

Travelled with partner
Liked: Cleanliness, staff & service
Definitely not coming back to this resort again. Same food everyday. To strict with there rules
Stayed 5 nights in Aug 2025

2/10 Terrible

Veldina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had mold all over our room. It stunk. The curtains were all moldy and there was mold on the shower head. It just felt dirty all around. The food was not good either.
Stayed 6 nights in Sep 2025

2/10 Terrible

Narinder Pal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Riviera Princess Playa Del Carmen i booked from Expedia.com i paid for everything then i arrived at resort they charged me again for my three-year old baby . Front desk lady said if you don't pay now we can't give you the room key. But I already paid by Expedia.com. they charged me $150 again i paid i asked why you charged me she said that's expedia problem she said at front desk three-year old baby is big kid that by you have to pay she scammed me for $150 Expedia call resort and resort customer service they don't listen
Stayed 5 nights in Aug 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 7 nights in Jun 2025

8/10 Good

Jessica Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the natural beauty of the resort! Unfortunately there was a lot of construction blocking off a very large majority that we were not notified of in advance. The fitness center, some dining locations and bars were closed or relocated and this was sadly something that may prevent us from another visit since we weren’t even made aware upon check in. Otherwise the staff, food, services, and overall experience was great!
Stayed 5 nights in Sep 2025

6/10 Okay

Jason Eugene, Montrose

Stayed 9 nights in Jul 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ardian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This was the second visit to this property.Overall was gret stay but we didn’t know that the property was partially under construction,but the place was very quiet and everything runs smoth. We love this place a lot and we can’t wait to go back again.We need to thanks a lot of employee for their service.They are such hard workers.Thank you again from Collaku Family.
Stayed 12 nights in Sep 2025

8/10 Good

Beata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, friendly staff, good food, nice pools, nice beach.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, I highly recommend this resort through Expedia, great pools great food great staff great rooms, just that is under construction half of the resort they should drop the price because of it, you can’t enjoy the whole resort until is completed, other then that is perfect
Stayed 4 nights in Sep 2025

10/10 Excellent

Mike Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 6 nights in Aug 2025

10/10 Excellent

Leslie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i are in live with this place, second time visiting and already planning a 3rd trip. It was a little different this time with the construction happening in the property, kinda cut the amenities for us and some restaurants were improvised but, food was still delicious and customer service is alway delightful. We can't wait to try the new rooms!
Stayed 4 nights in Sep 2025

10/10 Excellent

Sumit, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great service.
Stayed 5 nights in Sep 2025

8/10 Good

Angel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and attentive. Tvs need updated.. But overall very nice property.
Stayed 3 nights in Sep 2025