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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Room

Children’s theme room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Room

Room

Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(209 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 8.4 km
  • Xcaret Eco Theme Park - 25 min drive - 17.9 km
  • Maroma Beach - 28 min drive - 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Fresco Bar - ‬18 min walk
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 10 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 15 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Mexican Restaurant - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Grill Restaurant - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Internacional Restaurant - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2117 out of 4409 reviews
Rating 8 - Good. 1068 out of 4409 reviews
Rating 6 - Okay. 624 out of 4409 reviews
Rating 4 - Poor. 288 out of 4409 reviews
Rating 2 - Terrible. 312 out of 4409 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Liza Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk wasn't very helpful, and the first day was a challenge trying to figure out were everything was. The rest of the staff was great and we had a wonderful time.
Stayed 4 nights in Nov 2025

8/10 Good

julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our first room needed a solid clean after the renovations, always felt like you were stepping on grout or small tile pieces. The maid did not seem to sweep the floor, we felt like grabbing thw broom in the hallway. We were moved to another room due to our toilet leaking and it was very satisfactory.
Stayed 8 nights in Oct 2025

8/10 Good

Jeannine

Stayed 5 nights in Oct 2025

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Staff were amazing
Stayed 7 nights in Oct 2025

10/10 Excellent

SAMI Y AL, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
This whole resort is spot less, clean. The staff, all of them are the best with their services and the smiles always on their faces. We will be back soon.
Stayed 12 nights in Oct 2025

10/10 Excellent

Dinora Alexandra

Stayed 5 nights in Oct 2025

8/10 Good

Brendan Patrick

Travelled with partner
Liked: Cleanliness, amenities
Staff was the best , food and entertainment were also great. There were renovations going on that were not told to us before arrival. And there were many of the al a carte restaurants that were not open due to the renovations. Also the beach food area was also closed. And the carts near the pools were also closed for food
Stayed 7 nights in Oct 2025

6/10 Okay

Rhonda Shontel

Disliked: Amenities, property conditions & facilities
The room was ok. The hotel grounds is just currently under a lot of construction so the scenery was not that great. The little ponds and streams were also empty making the decor look unappealing
Stayed 4 nights in Oct 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice but Leonardo the concierge was amazing took care of anything l needed. The animals “cayotas” not sure of spelling were a bit of a nuisance, as we weren’t able to open our patio doors where they will come in and rummage through things.
Stayed 9 nights in Oct 2025

10/10 Excellent

Alyson Heather Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up pool well worth the money!
Stayed 6 nights in Oct 2025

6/10 Okay

Romar Zacarias Gonzales

Disliked: Property conditions & facilities
Staff is very accommodating
Stayed 7 nights in Oct 2025

6/10 Okay

Mahtab

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok. Customer service 5/5. Aai called the front desk about something and they responded immediately until the issue was resolved. Food was okay (a bit repetitive), beach was not as nice and clean as I had thought as I have been to Playa del Carmen before and I had different expectations. Room had a bit of a musty smell. Also there was lots of construction going on so only one buffet was open.
Stayed 5 nights in Oct 2025

10/10 Excellent

Taqiyyah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my second time visiting and it was great just like the last time
Stayed 4 nights in Oct 2025

10/10 Excellent

Alejandra Yorli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great resort and had a great time, thank you to the staff
Stayed 3 nights in Oct 2025

4/10 Poor

Gladys Rita Bommarito Ingratta-Alejandro M

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After 4 consecutive years going to same hotel, this year have been a disaster. Sunset was closed for construction and we arrived 15 days before Gran Riviera closed.Personnel were short, everyone with bad mood waiting for their lay-off, people without experience doing the jobs. Only 2 restaurants open. They closed the buffet in the middle of the stay (new buffet in Sunset is a disaster, no smoke exhaust, leaks, no signs on food) From our check in (Ana) without any customer service, give us a room next to the utility room (24 hrs noise) saying that it was the only Platinun room they have, not true. Our Silver status in Expidia gave us an Spa access for 2. The Hotel Spa was closed and was replaced by a cabana. The Never honoured. Expedia representative was never on site The other colleagues said he was on vacation. Expedia never disclosed the construction, gave us a Boucher for facilities closed and didn't respond our complains. Thousands of dollars for not maintance room, poor food and poor service. No personnel to clean. Also they closed the Platinun bar on the beach!! DISASTER!! Never again to any Princess hotel.
Stayed 11 nights in Oct 2025

10/10 Excellent

Jeffrey

Stayed 10 nights in Oct 2025

8/10 Good

Flor Cecil

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff
Stayed 5 nights in Oct 2025

10/10 Excellent

Armen

Stayed 4 nights in Sep 2025

10/10 Excellent

Viviana

Stayed 5 nights in Oct 2025

8/10 Good

Elizabeth Hui-Eng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is exquisite. Staff and food is good. Could use more transportation options out of the resort
Stayed 10 nights in Oct 2025

2/10 Terrible

Ketanya

Disliked: Cleanliness, amenities, property conditions & facilities
I checked out early on October 26th and the resort agreed to refund my unused night for October 27th. However, Expedia has refused to process the refund, even after the resort confirmed approval and stated that Expedia needs to contact them directly by email. I’ve spoken with both sides, and the resort has done everything required — Expedia simply hasn’t followed through. This experience has made me lose trust in booking through Expedia, as they have not been honest or helpful in resolving this matter.
Stayed 3 nights in Oct 2025

10/10 Excellent

Thi Yen Ny

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, everyone works there very nice and helpful
Stayed 5 nights in Oct 2025

10/10 Excellent

Mariel Zachary

Stayed 3 nights in Oct 2025

10/10 Excellent

Carmen Rosa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights to celebrate our Anniversary, had a wonderful time. Staff was amazing from Eduardo at check in to Daniel at the Platinum bar. We had no issues booking 4 reservations through the app. Food was absolutely amazing. The resort is undergoing renovations however did not feel it impacted our stay in any way. Evening shows and live music were very entertaining. Our room was wonderful near the beach, very comfortable mattress and great pillows. Housekeeping cleaned our room daily and mini bar was always well stocked. Can't wait to go back
Stayed 4 nights in Oct 2025

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Beautiful room, enormous hotel grounds. Extremely difficult to get dinner reservations even with 2 days notice. Buffet was well stocked with many options (thank god). Beach access limited, small area ocean floor not friendly to feet. Will need water shoes. On the plus side seaweed was limited.
Stayed 4 nights in Oct 2025