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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Creator video
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Room

Room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

7.8 out of 10
Good
(200 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(26 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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Ocean Riviera Paradise All Inclusive
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4.2 out of 5, Very good, 2,589 reviews
The price is NZ$455
includes taxes & fees
21 Oct - 22 Oct
Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Punta Esmeralda Beach - 12 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Restaurante Hacienda - ‬13 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Privilege Lounge - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Reviews

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 2076 out of 4356 reviews
Rating 8 - Good. 1065 out of 4356 reviews
Rating 6 - Okay. 618 out of 4356 reviews
Rating 4 - Poor. 286 out of 4356 reviews
Rating 2 - Terrible. 311 out of 4356 reviews

Reviews

10/10 Excellent

Katrina Childs, Fairburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has AMAZING landscaping with wildlife in their natural habitats The grounds are well kept and the resort felt safe at all times. The resort is large so transportation is provided 24/7. One driver, Marvin, was the best employee at the entire resort. He had great interpersonal skills and welcomed everyone regardless of nationality.
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del carmen

Very good
Stayed 14 nights in Jul 2025

6/10 Okay

Gabriel, el centro

Travelled with family
Liked: Staff & service, amenities
Needs upgrade !!!
Stayed 1 night in Jul 2025

8/10 Good

Gabriel, el centro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need a update but over all loke it ...
Stayed 7 nights in Jul 2025

6/10 Okay

Michael Dean

Stayed 7 nights in Jul 2025

4/10 Poor

Faerouz

Feel so old
Stayed 8 nights in Jun 2025

2/10 Terrible

Kellie, Hawthorne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrrible
Stayed 3 nights in Jul 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Although our stay was good, a few items identified as being free are not included unless you are one of their 'Family Club' Members which if you are going for the first time, you will not be. Things not included were mainly concentrated on the kids i.e. ice cream parlour, kids club etc. Staff were all very friendly and the place was clean. A lot of renovation/building work ongoing whilst we were there but they seemed to manage it well and it wasn't noisy etc. One of the pool bars was closed (whilst work was going on in that area) so that left everyone in the one main pool remaining unless you wanted a quiet swim.
Stayed 4 nights in Jul 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was just amazing
Stayed 5 nights in Jul 2025

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is definitely older and it shows in lots of areas like buildings and the edges of the pool. The service was outstanding and the cleanliness was second to none. The drinks were delicious and the food was OK. The pasta station and the omelette station were the best.
Stayed 4 nights in Jul 2025

6/10 Okay

Ashley

Liked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Eduardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Would highly recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Gurleen

Travelled with group
Liked: Amenities, property conditions & facilities
Loved my experience! Staff was super nice and super clean resort. Food was amazing
Stayed 4 nights in Jul 2025

8/10 Good

Haley Marie

Liked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Tae'lor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my experience was great! However, I was disappointed with the gift shop near the lobby. They were unpleasant and seemed to upcharge items even when prices were clearly marked. Also, I wish there were more food options that didn’t include pork — a bit more variety would have been appreciated.
The lobby entrance is stunning and exudes a refreshing ambiance
Stayed 4 nights in Jul 2025

6/10 Okay

Abraham

Travelled with partner
Liked: Staff & service, property conditions & facilities
We liked it but the restaurant and also food was not good at all. The buffet was not good and we expected more for the price
Stayed 8 nights in Jul 2025

6/10 Okay

Caitlin Marie

Travelled with family, Travelled with family and small children
Liked: Amenities
Wish the beach was available. All the seaweed caused issues. Also since there was construction many of the restaurants were not open
Stayed 8 nights in Jul 2025

10/10 Excellent

Rafael, Flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Jul 2025

8/10 Good

Ledion

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really good, but the service wasn't that good, 😕. The resort was very big and the food wasn't cooked very well. But we had very good time family with 3kids 😍
Stayed 10 nights in Jul 2025

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was excellent very helpful and attentive. Specially one bartender her name is Margarita very nice attitude and her service was exeptional.
Stayed 8 nights in Jul 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Amenities
Everything was good
Stayed 4 nights in Jul 2025

10/10 Excellent

Dylan Frank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was simply put, amazing !!! Me and my family had an absolute wonderful time here from start to finish. This is a great family friendly hotel. The hotel itself is gigantic with many fantastic pools with swim up bars and beach access. The restaurants and food are great!! The buffet is super clutch and the French and Thai restaurant are delicious. The staff are super friendly and helpful. Always refilling your drinks and always available for help. The rooms are great !! Huge, cool, great beds and showers, and free mini bar with drinks that gets re-stocked everyday. 1 thing I wish they had, was food by the pools. Also 1 thing about the hotel, it is HUGE so get ready to walk! Overall I highly recommend this hotel. Great food, rooms, pool, night shows and service. A great experience for me and my family and we can’t wait to go back !! Thanks Grand Princess Riviera!!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like all the wuld animals on the property. It really felt like you were staying in the wild.
Stayed 5 nights in Jul 2025

6/10 Okay

Olivia

Travelled with group
Liked: Staff & service
Disliked: Amenities
pools close early. would stay at the adults only side. not much to do if you’re not on the adults only side.
Stayed 8 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot interesting animal in the area of the hotel.
Stayed 6 nights in Jul 2025