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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Exterior
Creator video
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Indoor wedding

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Room

Children’s theme room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

7.8 out of 10
Good
(208 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 6.4 km
  • Xcaret Eco Theme Park - 25 min drive - 18.3 km
  • Maroma Beach - 27 min drive - 15.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Restaurante Hacienda - ‬13 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 12 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Reviews

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 2114 out of 4408 reviews
Rating 8 - Good. 1074 out of 4408 reviews
Rating 6 - Okay. 618 out of 4408 reviews
Rating 4 - Poor. 290 out of 4408 reviews
Rating 2 - Terrible. 312 out of 4408 reviews

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

6/10 Okay

Jessica

Stayed 6 nights in Aug 2025

8/10 Good

VANESSA, Marshall

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was our first time staying at this resort. We were very nervous because of the under construction reviews. But when we arrived the staff were friendly and welcomed our group great. Buffet was good. Room service was great. Our rooms were very clean and AC worked. The beach was pretty bad with sargassum, but we went out during the day to do activities outside the resort or enjoyed the pools. WiFi had some glitches. Our last night we had a problem with our room door not unlocking, but they fixed it pretty fast. The resort needs some updates and I’m pretty sure it will be very nice once they’re done with construction. One thing avoid some staff that try to set you up for a “welcome Cancun tour” and then offer timeshare. Don’t waste your time. They have taxi services there. Prices are fair. Overall the kids and my parents enjoyed it.
Stayed 4 nights in Jul 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Over priced for quality of service and a lot of the food. reservations for dinners were mostly good but not consistent with quality from day to day. the free spa treatment you get from booking with expedia was no real treatment at all. about 10 minute foot rub in a very uncomfortable wood chair that does not adjust. so boo on expedia and this place for that. saying you will get a free spa day when booking a 2 week vacation. feel kinda jipped. ive had much better all inclusives for cheaper and a few days longer still. would have been nice to know half the resort is under construction. grounds were pretty and wildlife was nice but thats about it.
Stayed 13 nights in Aug 2025

2/10 Terrible

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Go Some Place Else

We live in Playa del Carmen and we had friends staying here. They asked us to come visit so we made a 2 night reservation. We had never stayed at an all inclusive venue so we got the top tier Platinum package. $250 USD per night. Was told that everything was included. LIES. The first night there we could not get food anywhere except room service because you cannot make a dinner reservation until you are there and there were no reservations available that night. So we tried to make reservations for the next night and we were told there were no openings. We were tired Ann’s cranky so we ordered room service. Club sandwich and Nachos. I wish I would have taken a picture. Looked like a toddler made the sandwich and the nachos had very little toppings yet somehow they were soggy. The next morning we tried to get breakfast, again, nothing. We were told we could get food at sports bar. Yeah, sports bar. They had serve yourself hotdogs that looked worse than an over cooked convenience store hotdog, the burgers were dried out, so more nachos was the only option. We decided to talk to management at this point. He got us in to the reservation that our family had made fire dinner that night. Whew…crises avoided. Nope. Showed up to dinner. I was wearing a tank top and so was one of the young ladies in our group. I was told I could not wear a tank top to dinner but she could because she was a women. That was enough. We checked out and went home which was 10 mins away. Terrible!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a wonderful time. staff was helpful, cleanliness was good, great food options and entertainment.
Stayed 3 nights in Aug 2025

4/10 Poor

Nilsa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place was beautiful but front desk lady was so rude and not helpful at all. The manager was very nice and he tried to help as much as he could.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria, Alpine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Grand Riviera Princess! We had a great time there. Everything was great beyond expectations. We definitely recommend this gorgeous place, and we will come back soon.
Stayed 6 nights in Jul 2025

8/10 Good

Kristine Denise

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Kasia

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hotel resort itself is beautiful but there are so many issues. First, there was so much seaweed that instead of putting it off to the side like in Cuba, they just piled it on at the front of the entire beach creating mounds that smelled really bad, so laying on lawn chairs was unbearable. The whole ocean is full of rocks and I ended up cutting myself. The cleaning staff does not understand the do not enter and do not clean sign, they kept coming in to clean the room regardless of the sign being put on the door. It wasn’t just me, when I was checking in next to me was a couple complaining about the same thing! The resort itself had hardly any activities aside from Zumba and some water activity or beach volleyball (again bad smell due to seaweed) whereas in melia resort where I stayed in Cuba you had not only dance lessons at the beach or pool, but lawn type games that you could win bottles of rum, Spanish lessons, morning yoga, of course, aqua aerobics, and beach/pool volleyball. And the last thing is, the nighttime shows were pretty boring. They just had singers every night. In Melia for example, there was a jazz band, and there was a fashion show than there was acrobats hanging from the ceiling using those ropes, there was a Michael Jackson show, a flute player, a singer, just something different every night. The coffee pack in my room ended up being ripped. I had two hotel personnel come in to try to work the coffee machine and they didn’t know how! Never coming back.
See the seaweed in the back? That spanned the entire beach!
Stayed 5 nights in Aug 2025

2/10 Terrible

Crystal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Half of the resort was closed down due to construction but very limited to what we can do Buffet food was so gross
Stayed 4 nights in Aug 2025

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
I was treated very unfairly.There was mold, in the room, the sheets were dirty. The housekeeper came into my room when I had the thing on the door stadium. Do Not Disturb. I would never recommend this hotel or go back here
Stayed 5 nights in Aug 2025

10/10 Excellent

Dawn

Stayed 4 nights in Aug 2025

10/10 Excellent

De'Anna

Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing, plenty of things to do around the resort.
Stayed 4 nights in Aug 2025

10/10 Excellent

Destiney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ns
Stayed 5 nights in Aug 2025

6/10 Okay

Sophia M

Travelled with family
Liked: Cleanliness, staff & service
So glad I upgraded to the swim out room. This property is huge and many rooms are ot convenient to pools. Was under construction so alot of noise. Rooms could definitely use upgrades and the mosquitoes were horrible! I have no idea how they got in the room as we kept doors shut, but we had to sleep w long sleeves on in order not to get bit. Not the best food, it was ok but very bland and did not feel very authentic to many other resorts I have stayed at.
Stayed 5 nights in Aug 2025

10/10 Excellent

Norma

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff and food was really good. I was not happy with the beach conditions i could not enter beach once during my trip due to seaweed
Stayed 4 nights in Aug 2025

10/10 Excellent

Kyle

Stayed 7 nights in Jun 2025

2/10 Terrible

Laura Monserrate

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst travel experience in my 25 years of traveling. Expedia did not disclose the at half of thy he property was under renovation so the amenities were very limited. The rooms smell of a strong fumigation smell and upon checking it was due to roaches. Yes, we found dead roaches in our room. When I asked to be moved to another room, the same smell was there. They refused to acknowledge the issue and could care less. They are now lying that they upgraded my room to Family Club which is a lie because I had already paid for that. This hotel and Expedia until the last time I checked last week continue to advertise the hotel without the ongoing renovations. They are deceitful. To top it off my 80 year old father in law fell on the steps of their lobby and broke open his skin above his nose. Their “medical personnel” refused to give us a small medical tape to stop the bleeding and instructed us to go to their pharmacy to buy it. Yes, this is the kind of hotel and staff you are dealing with.
Stayed 5 nights in Jul 2025

10/10 Excellent

Claudia

Stayed 3 nights in Aug 2025

10/10 Excellent

Arisbel Yovaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a wonderful experience!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ricardo

Stayed 4 nights in Aug 2025

10/10 Excellent

Titus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lunch and dinner had many options and good. Breakfast was good but not that many options
Stayed 7 nights in Jul 2025

10/10 Excellent

Umberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast, even with the remodel going on. We stayed on the riviera platinum side and was well worth it, you are far enough from remodel it was quiet, and relaxing no noise heard at all. We are planning to go again when the remodel is over to see how they update this resort. Love coming here.
Stayed 6 nights in Aug 2025