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Grand Riviera Princess - All Inclusive

Property class: 5 and above

Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪15 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Family Club Pool Access

Family Club Pool Access

Family Club Pool Access

  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Club Deluxe

Family Club Deluxe | Children’s theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Room

Room

Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View

8.0 out of 10
Very good
(219 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(28 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Platinum Suite

Platinum Suite

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite

Laguna Villa Suite

9.4 out of 10
Exceptional
(13 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas
Grand Sunset Princess - All Inclusive
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  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 249 reviews
The price is NZ$451
includes taxes & fees
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Grand Sunset Princess - All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 4 min drive - 1.4 km
  • Quinta Avenida - 14 min drive - 8.8 km
  • Playa del Carmen Main Beach - 15 min drive - 9.2 km
  • Maroma Beach - 21 min drive - 15.8 km
  • Xcaret Eco Theme Park - 27 min drive - 19.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Fresco Bar - ‬18 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Steakhouse - ‬17 min walk

About this property

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor pools, a nightclub, and a complimentary water park. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 10 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 15 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Mexican Restaurant - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Grill Restaurant - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Internacional Restaurant - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (5,425 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2148 out of 4433 reviews
Rating 8 - Good. 1064 out of 4433 reviews
Rating 6 - Okay. 630 out of 4433 reviews
Rating 4 - Poor. 288 out of 4433 reviews
Rating 2 - Terrible. 303 out of 4433 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Briseida

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was in renovation so not all amenities were open and there was lots of construction noise the whole stay
Stayed 11 nights in Jan 2026

10/10 Excellent

David Terry Nichols, Benton Harbor

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 5 nights in Jan 2026

2/10 Terrible

Serjay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re planning on coming here in the next few months I would strongly reconsider. The resort is currently under construction so more than half of it is shut down and if you’re ok with that and want to relax then you’ll be greeted with the nonstop sound of angle grinders and the thumping of hammers. The beach is a post apocalyptic mess with yellow caution tape, debris, sand bags, washed tree branches and an ungodly amount of seaweed. The rooms smell like mold and the AC works when it chooses to. Overall my one week stay was almost nice thanks to 2-3 amazing employees that truly went above and beyond. If you’re into bad beaches, cold swimming pools, 7am-7pm construction noise, smelly rooms and lack of things to do at a resort then you’ll love this place.
Stayed 1 night in Jan 2026

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
More or less everything was very good, the rooms are clean and cozy, the food in the restaurants and buffets is also delicious, the service staff is friendly.
Stayed 9 nights in Dec 2025

8/10 Good

Maribel, Aurora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, we had two people walk into our room without knocking. We did check in just a little bit early, but we figured it would be communicated. A few days later, they came to drop towels off and we didn’t hear the door knocking and they proceeded to also walk in. Other than those experiences, the room was great. It was very modern and spacious. The bathroom door doesn’t finish all the way to the ceiling and close all the way. It did not feel private at all. The pool areas also don’t have a Jacuzzi, which was a negative since the days weren’t too hot and the pool water was very cold. The entertainment of the evening was great every night. The food at the restaurants was just OK. We preferred the buffet since there was more option. The other thing we don’t like is the pressure of trying to buy whatever program they’re trying to sell. The other thing to note would be that our original reservation was at the other hotel which would’ve had our room facing south and would’ve made our pool area maybe a little bit warmer.
Stayed 5 nights in Jan 2026

10/10 Excellent

jetmira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Jan 2026

10/10 Excellent

Lauren Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were nothing but extremely pleasant. Super nice & accommodating. The rooms were immaculate. Even with all the renovations going on, we were still able to have an amazing vacation. Really top notch resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

ainsley

Stayed 7 nights in Nov 2025

10/10 Excellent

kaival

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic
Stayed 3 nights in Jan 2026

10/10 Excellent

Ievgenii

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to visit.
Stayed 7 nights in Dec 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
YES
Stayed 4 nights in Oct 2025

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are nice. Need updates but they are updating as we speak. Big and spread out so don't bring relatives that have mobility issues. Food was pretty good. Fruit and dessert options were the highlights. Lots of pool areas to choose from. From mild to wild. We had a good time.
Stayed 7 nights in Nov 2025

10/10 Excellent

Francis

Stayed 10 nights in Nov 2025

10/10 Excellent

HONG

Travelled with family
Liked: Cleanliness, property conditions & facilities
Swimming pool directly connected to room, piece flu and quiet environment
Stayed 6 nights in Dec 2025

6/10 Okay

Carl, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, amenities
Noises, chainsaw very annoying
Stayed 7 nights in Dec 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freshly renovated and everything else was excellent
Stayed 7 nights in Nov 2025

10/10 Excellent

Kendra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love it!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Yannett

Stayed 2 nights in Dec 2025

8/10 Good

Elaina

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is outstanding. The property is being renovated but was hardly noticeable except for the access to the beach.
Main courtyard
Platinum pool
Pool food
Swim up rooms
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Top shelve alcoholic beverages & top quality food will for sure recommend and return
Stayed 2 nights in Dec 2025

8/10 Good

Shiva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 5 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautifully maintained and the rooms were very comfortable and clean! Staying at this hotel certainly made our trip feel like a vacation where we could relax and breathe.
Stayed 2 nights in Dec 2025

10/10 Excellent

Claribel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Nov 2025

8/10 Good

Keva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and the room was lovely and clean. Lovely layout and place to be for a holiday.
Stayed 5 nights in Dec 2025

6/10 Okay

Jenny, Longmont

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff were moderately friendly. There was no hotel shuttle available, which is a common service for many resorts. ATM was out of service. We were told the restaurants were fully booked but they could “add a table” if we purchased a bottle of champagne or a lobster for the dinner. The pool bar was way understaffed with only one bar tender.
Stayed 4 nights in Dec 2025