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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Lobby
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

View all photos for Room

Room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

7.8 out of 10
Good
(204 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi)

Suite (with Jacuzzi)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 5 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 15 min drive - 8.8 km
  • Punta Esmeralda Beach - 16 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Restaurante Hacienda - ‬13 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive

About this property

Grand Riviera Princess - All Inclusive

Beachfront property with 9 restaurants and 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2080 out of 4358 reviews
Rating 8 - Good. 1065 out of 4358 reviews
Rating 6 - Okay. 617 out of 4358 reviews
Rating 4 - Poor. 287 out of 4358 reviews
Rating 2 - Terrible. 309 out of 4358 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautifully maintained and all the staff were friendly and helpful. The food was amazing, everything we ate was delicious and there was so much variety. Would definitely go back.
Stayed 3 nights in Aug 2025

4/10 Poor

Pablo

Travelled with family
Disliked: Cleanliness
When we booked are reservations they did not mention half of the hotel was under renovation. We got to the check in and was told we cannot use the kids water park and other parks. They wanted to charge us $1,800 per night just so we can have access the parks. Extremely disappointed the is the only reason why we booked with them, so that our kids can enjoy the water park. Than they asked us to do a tour for 90 minutes of the place with no obligation of becoming members yet they immediately got mad because we wanted no part in that. By far the worst vacation my family and I have experience.
Stayed 5 nights in Aug 2025

4/10 Poor

Gideon Jacobus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Rocio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservar en un restaurante no vale de nada estuvimos 10mns antes y nos sentaron 45mns despyes y eso porque fui hablarles la comida nada gourmet es como si sacaran del lunch y lo calentaean en la noche muy en desacuerdo hay gente amable pero tambien en el buffet de la mañana no muy cordial
Stayed 4 nights in Jul 2025

10/10 Excellent

Celeste Celin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! So sad the beach was full of sargasm. Other than that the hotel was awesome!
Stayed 5 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff was attentive.
Stayed 4 nights in Aug 2025

10/10 Excellent

Amado Julio Hurtado

Stayed 6 nights in Jul 2025

10/10 Excellent

Azamol Sadat

Stayed 6 nights in Aug 2025

8/10 Good

Candice

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Things I like: The food was great and staff are friendly. It's exciting to see different animals around. Very friendly transportation staff. I like the french restaurant and the grill house. Good customer service before arrival. (e.g. send email before check in). Nice kids water slide. Things I don't like: • Many misquotes in the resort and my families have gotten a lot of bites. • There was half of the areas under renovation and it wasn't notified the visitors ahead of time. • The beach area wasn't too clean and have smell. • Only half of the restaurants were opened. (e.g. 4 restaurants v.s. 9 restaurants) • It's hard to make reservation to restaurants • Room facilities were not the greatest. (e.g. AC did not work properly (too cold and can't turn down), toilet can't flush properly) • Poor internet in the beach area and around the pool areas that's a bit far away from the check-in counter. • internet is unsecured. I am afraid of using the internet. • kids activities weren't too exciting.
Stayed 7 nights in Jul 2025

2/10 Terrible

Amer

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I will never be visiting again, nor will I refer anyone to stay here.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even tho it was under renovations. They still made people had a great time . 2nd time in 8 years and i would visit again.
Stayed 5 nights in Aug 2025

6/10 Okay

Elmer Efren

Stayed 6 nights in Jul 2025

8/10 Good

Vida Moosavi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was great . friendly staff, very flexible with our requests. clean, entertainment was great. pools and foods have been very good. beds were good . foods were amazing .
Stayed 4 nights in Aug 2025

6/10 Okay

Alicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Xuan, POOLESVILLE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet access very poor!!!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Gerard Duval Harrigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Aug 2025

10/10 Excellent

karen

Stayed 5 nights in Jul 2025

10/10 Excellent

juana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to relax and spend a good vacation with family
Stayed 5 nights in Jul 2025

4/10 Poor

Shirley

Travelled with partner
Disliked: Amenities
Internet was horrible, the food was okay. There wasn’t much to do because many activities were closed and/or wasn’t offered anymore. The beach smelt horrible and out of 9 restaurants, 4 or more were closed. Many personnel made fun of us or talked sneakily to each other. Some were rude, some were super nice. Not coming again and wouldn’t recommend. 6/10
Stayed 11 nights in Jul 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Trip was booked 6 months prior to travel, we were not informed until arrival at the resort that half of it would be closed for the duration
Stayed 6 nights in Jul 2025

8/10 Good

Kurtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was great, but the Reno’s on half of the resort limited eating facility experiences. The hibatchi place wasn’t what it showed on the pics but other then that it was great
Stayed 7 nights in Jul 2025

8/10 Good

Noel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All staff were pretty amazing except one scoffed when she asked us if we wanted drinks while in the pool. We gave her our drink menu and also ordered shots where she scoffed at us
Stayed 7 nights in Jul 2025

8/10 Good

Randy Velazco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent for families
Stayed 6 nights in Jul 2025

6/10 Okay

ricardo

Travelled with family and small children
Liked: Cleanliness
This resort is budget and family friendly. With that being said, everything seemed average. The food was average, the staff was average, the resort was average.
Stayed 4 nights in Jul 2025