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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Relax by the resort pool surrounded by thatched-roof lounge areas and take in the views of the surrounding architecture.
Experience tranquility amidst lush greenery and a serene water feature.
Relax in a serene setting surrounded by lush greenery and a tranquil water body.
Experience the grandeur of our hotel lobby, featuring a spacious open area with comfortable seating and a striking staircase.
Relax in a serene beachside retreat with a comfortable bed, surrounded by lush palm trees and the soothing sound of the sea.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(23 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

7.8 out of 10
Good
(188 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, (2707)
The price is NZ$449
for 1 room
includes taxes & fees
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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Tres Rios Ecopark - 12 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1932 out of 4069 reviews
Rating 8 - Good. 1012 out of 4069 reviews
Rating 6 - Okay. 571 out of 4069 reviews
Rating 4 - Poor. 269 out of 4069 reviews
Rating 2 - Terrible. 285 out of 4069 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! We had a great stay.
Stayed 5 nights in Apr 2025

4/10 Poor

Elizabeth

Disliked: Staff & service, amenities
Stayed 5 nights in Apr 2025

10/10 Excellent

Katelyn Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, felt very fancy with low prices. If you like the pool, I recommend getting the rooms that have direct balcony access to the pool. After sitting on the beach all day, felt nice to have our own section of the pool for a couple of hours. Hibachi restaurant was super fun and good, you need to book it asap in advanced because most people want to do hibachi and minimal tables.
Stayed 5 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience! The place is properly named because the staff makes you feel like royalty. They have hospitality down to a science. We were made to feel welcome from start to finish. The Platinum pool and beach alone were well worth the upgrade. Seeing all of the animals was fun too. The only minor disappointment was some of the food, as it was either tasteless or the quality wasn’t where one would think it would be. Our favorite culinary experience was at Miso Thai. We’ve been home one day and already miss our Mexican paradise.
Stayed 5 nights in Apr 2025

10/10 Excellent

Urszula

Stayed 7 nights in Apr 2025

10/10 Excellent

Bahi

Stayed 5 nights in Apr 2025

10/10 Excellent

Shana

Stayed 9 nights in Apr 2025

10/10 Excellent

Nadezhda

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Highly recommended.
Stayed 7 nights in Apr 2025

10/10 Excellent

Fernando Moses

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the drinks
Stayed 4 nights in Apr 2025

10/10 Excellent

SUDHANSHU

Stayed 5 nights in Jan 2025

8/10 Good

Maria Susaana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff very friendly and helpful. The steak house manager was so nice and accommodating drinks were good. I had Betsy as a babysitter for a few hours so I could attend my spa appointment. She was friendly and sweet . Store prices are a bit pricey but what do you expect it’s a tourist area and in a resort ;( ONLY THING … It was just me (female) with my son, I rented a vehicle got a flat tire needed help changing tire and no one from staff was willing to help me, I even offered to pay… other than that everything was good
Stayed 5 nights in Apr 2025

4/10 Poor

Lingyao

Travelled with family
Disliked: Amenities, property conditions & facilities
Couldn’t make dinner reservation. No table available. Paying all inclusive price but no table available. No.
Stayed 5 nights in Apr 2025

10/10 Excellent

Douglas Wayne, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean
Stayed 4 nights in Apr 2025

4/10 Poor

Oksana, PHILADELPHIA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down in so many ways, old musty rooms, AC was not working properly, there were a time that no electricity, later no water at all, always something going on. Very basic and minimum food selection at buffet. Restaurants are Ok. Massages done by different people professionally but use of spa property very limited even if no people using it, the supervisor will tell you leave after 20 minutes. Been at this place a couple times over 10 yrs ago now it is totally different now. The beach is short and a lot of stones in the water, need special protective shoes. Seaweed was cleaned daily. Anyway, will not coming back.
Stayed 8 nights in Apr 2025

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with amazing staff!
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I will revisit.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lynda, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away! Staff were lovely
Stayed 7 nights in Apr 2025

8/10 Good

Daniil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe it's still one of the best value-for-money properties in Playa, and the value remains very good . The food was not as great as it was three years ago, but there are still no major issues; it's just that the number of choices is a bit less. Overall, I like this place. I visited for a second time, and I still enjoy it.
Stayed 8 nights in Apr 2025

10/10 Excellent

George

Stayed 7 nights in Apr 2025

2/10 Terrible

Lenee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food 3/10 . Upon arrival rooms seem to be in good condition but things start to break down through out the stay, and not enough day activities

2/10 Terrible

Linda K

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I stayed in a VIP room with my family and kids, staff was great. my room had the pool outside off the balcony, as soon as we went in the room we experienced flickering lights , I called room service and the maintenance guy had to come fix it , after waiting for him to leave …., I’m just going to spend this story up , we had a leak under the sink in the bathroom and a linking towel . The sink was clogged the whole time I was there. The food was a 3/10 no flavor and close to 0 Mexican authenticity, and if you have kids forget about making the very few shows and activities because they start pretty late , we spent more time with maintenance then or family
Stayed 4 nights in Apr 2025

6/10 Okay

Simona

Travelled with family and small children
Disliked: Amenities
Not as expected or described. Def not a 5 star hotel. Outdated. Bugs dead on the floor. There weren’t too many activities for kids. Food was poor. Def not going back.
Stayed 4 nights in Apr 2025

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

4/10 Poor

Courtenay

Travelled with group
Disliked: Amenities, property conditions & facilities
The food was not great, it was mediocre at best. It’s rare that a buffet has better food than the restaurants. Very disappointed in that and there was lacking service when it came to room cleaning and supplies
Stayed 5 nights in Apr 2025

10/10 Excellent

Ersad

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025