2/10 Terrible
Ellen
17 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in Portland, Maine
I booked a 3 night stay for my husband and I, having not had a getaway without children in 21 years. So, not an expensive trip, to be sure, but it was supposed to be special. It was definitively not special. This motel was in a state of disrepair unlike any hotel I’d ever seen. Not only was this the worst Hampton Inn I’d ever stayed in, I believe it was the worst hotel I’d ever stayed at. Just awful. Dirty, dingy, wallpaper coming off in many places, caulking falling off and moldy in spots as well, the entrance to the hotel was so unkempt as to appear as though it hadn’t been so much as swept in a long time. Just very uninviting. Once in our room, which was small for a typical Hampton Inn, we had to call the front desk for basics such as wastebaskets, ice buckets, tv channel guide, and more. The hot tub was broken one of the days, and when it was working again, the tub was slimy and water was very cloudy. It also wasn’t even “hot”, and cooled off quickly. Our room was never cleaned during our stay, the mattress was lumpy and deeply in need of a replacement. On top of all this, I had used my rewards credit to pay for this disaster, which had accumulated to $179.00. Although in no way at all do I hold Hotels.com responsible for our experience, I am heartbroken to have lost my rewards credits on this disastrous experience.
Ellen
Stayed 3 nights in Mar 2025
