2/10 Terrible
ShaVonne
Travelled with family
15 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
🗣️Don’t Do It!!!! RUN!
We arrived at the hotel and the clerk was outside with her 2 young children who ran around yelling throughout the check in process. Mind you she was yelling back! After the check in was completed we were informed that we would be on the second floor but the elevator didn’t work due to being struck by lightning. We walked through the dark stuffy hallway and entered our “non smoking” room to find out that it reaped of cigarettes. There was no remote control so I turned on the tv by hand, to find out that the channels didn’t change and the volume buttons were broken. The refrigerator didn’t work and it there was a nasty noticeable stain on one of the beds and while checking under the sheets I noticed a half eaten rice crispy treat behind the night stand. At this point we’d had enough. I picked up the phone to call front desk to find that the phone had a dial tone but no matter how many times I hit the 0 it never called down stairs. I WALKED back down stairs and the next shift clerk who had dirty fingernails and a large spaghetti stain on her shirt, was NOT happy to see me. I immediately requested a refund but was asked in a nasty tone what exactly was wrong with the room. After giving her a brief rundown I was then was offered and respectfully declined a different room. After then demanding my refund the clerk put the cash amount on the counter even though I paid with debit card. I grabbed my belongings as fast as I could and ran. Needless to say I will NEVER return!
ShaVonne
Stayed 2 nights in Sep 2025