After countless stays at this hotel, THIS stay was a disaster for one, simple reason: the heater did not work. I complained; on-site front desk looked at it and explained it is supposed to send out cold air on each side of the unit while warm air comes out of the middle. Well, if that's true, it's a piss-poor design. We were freezing most of the night having to huddle under the comforter, the only saving grace. About 3 AM the room became habitable. So, again, very unusual experience for this BW Plus. We hate to say goodbye to an old friend but we're not going to chance staying here in winter. Warmer months might not be an issue.