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Candlewood Suites Glen Allen-Short Pump by IHG

2.5 star property

Photo gallery for Candlewood Suites Glen Allen-Short Pump by IHG

Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Property amenity
Full-sized fridge, microwave, stovetop, dishwasher
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
4120 Tom Leonard Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Kings Dominion
    ‪23 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.4 out of 10
Very good
(14 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible Bathtub (Mobility Tub)

  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Roll-in Shower (Mobility Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite (Bed Type Assigned at Check-In)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite (Bed Type Assigned at Check-In)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Glen Allen

When you stay at Candlewood Suites Glen Allen-Short Pump by IHG in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 11.5 mi (18.6 km) from Virginia Commonwealth University and 11.8 mi (19 km) from Richmond Raceway.

What's nearby

  • Short Pump Town Center - 2 min drive - 2.1 km
  • University of Richmond - 10 min drive - 12.2 km
  • Virginia Commonwealth University - 13 min drive - 21.2 km
  • Greater Richmond Convention Center - 15 min drive - 23.2 km
  • Kings Dominion - 23 min drive - 44.4 km

Getting around

  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Cook Out - ‬15 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Taco Bell - ‬17 min walk

About this property

Candlewood Suites Glen Allen-Short Pump by IHG

Candlewood Suites Glen Allen-Short Pump by IHG offers 122 accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 43-inch flat-screen televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional amenities at this hotel include a picnic area and barbecue grills.
Grab a bite from the grocery/convenience store serving guests of Candlewood Suites Glen Allen-Short Pump by IHG.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Richmond-West
Candlewood Suites Richmond-West Glen Allen
Candlewood Suites Richmond-West Hotel
Candlewood Suites Richmond-West Hotel Glen Allen
Candlewood Suites RichmondWes
Candlewood Suites Richmond-West Aparthotel Glen Allen
Candlewood Suites Richmond-West Aparthotel
Candlewood Suites Richmond West
Candlewood Suites Richmond West an IHG Hotel
Candlewood Suites Glen Allen Short Pump by IHG
Candlewood Suites Glen Allen-Short Pump by IHG Hotel
Candlewood Suites Glen Allen Short Pump an IHG Hotel
Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen
Candlewood Suites Glen Allen-Short Pump by IHG Hotel Glen Allen

Candlewood Suites Glen Allen-Short Pump by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 460 out of 755 reviews
Rating 8 - Good. 173 out of 755 reviews
Rating 6 - Okay. 68 out of 755 reviews
Rating 4 - Poor. 32 out of 755 reviews
Rating 2 - Terrible. 22 out of 755 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet and comfortable pet friendly hotel
Stayed 1 night in Dec 2025

6/10 Okay

Thomas

Stayed 1 night in Dec 2025

6/10 Okay

Rubin

The rooms need to be updated, it’s nice to have a refrigerator but to noisy, door crack light coming through plus you can hear the person above you walking around.
Stayed 2 nights in Dec 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff seemed very courteous. The room were clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Henry

Stayed 1 night in Dec 2025

10/10 Excellent

C E

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Roland, WAYNESBORO

Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Dec 2025

8/10 Good

Jeneka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was greeted by a sweet lady I forgot her name but she was from my hometown. She made my check in very easy. We did have to switch rooms because the first room had a few issues but she was prompt in finding us a second room. After that everything was lovely. I will stay again based on the customer service.
Stayed 1 night in Dec 2025

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, amenities
Had a great one night stay, room was clean, staff was courteous, easy check in.
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Front desk agent was friendly. The hotel and room were clean and quiet.
Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is very kind, patient, flexible, helpful, and understanding. The rooms were very clean and neatly organized. The doors to the joining room were a bit hard to open and close, but I’m assuming that’s because they’re not used often. I had an awesome stay at this location. Staff are very welcoming and warming. I def will make this location my go to!
Stayed 1 night in Nov 2025

6/10 Okay

Jeremy

Was not a king bed floor was sticky and the hallway, stairway and all other areas in the hotel other then my room smelled like weed
Stayed 1 night in Nov 2025

4/10 Poor

DENESE WARD

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was blond hairs in the bed and on the pillows. There was only one single solitary wash cloth in the room but there were two bath towels and face towels so it was clearly an oversight. The bed was hard. Once we saw the hairs it was downhill from there anyway with being comfortable. Won’t be staying here again. I did give the stars for the check in. The lady at the front was super nice.
Stayed 1 night in Nov 2025

8/10 Good

David

Stayed 1 night in Nov 2025

10/10 Excellent

James, Stuarts Draft

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean room.
Stayed 1 night in Nov 2025

4/10 Poor

Timothy

Travelled with family
Disliked: Cleanliness
The first day of our stay was fine, and even though the room felt a little dated and was noisy at night, the first day was okay. However, we discovered cockroaches in the hallway near our room the evening of our second day, and this just ruined the experience for us. We ended up staying the second night out of necessity because we couldn’t easily transfer to a new hotel later on a Saturday night, but it was unsettling to know about the roaches in the building. We alerted management and have asked for compensation, but so far, the requests for compensation have been denied by the hotel. We had hoped for better cleanliness and customer satisfaction from an IHG property.
Stayed 2 nights in Nov 2025

10/10 Excellent

Erica

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check clerk was friendly and knowledgeable. The room was clean and comfortable. The TV remote did not have a back to keep the batteries in. There was no soap in the container in the bath.
Stayed 1 night in Nov 2025

6/10 Okay

laurel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no hand soap in the bathroom other than what was in the shower. bed was extremely comfortable room was large and spacious.
Stayed 1 night in Nov 2025

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just fine
Stayed 2 nights in Nov 2025

10/10 Excellent

Silang

Stayed 1 night in Oct 2025

10/10 Excellent

Kate

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Oct 2025

2/10 Terrible

Ryan

Disliked: Cleanliness
We found a roach in the room and had to leave immediately.
Stayed 1 night in Oct 2025