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Holiday Inn Express & Suites Roanoke – Civic Center by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Roanoke – Civic Center by IHG

Check-in at our welcoming reception area, featuring a modern desk and comfortable entrance.
Situated in a well-maintained area, this hotel offers a modern design with a brick and glass facade, featuring a red canopy entrance and double doors.
Two single beds with white linens, each with a nightstand and lamp, offer a comfortable retreat with a view of the outdoors.
Relax by the fire pit in this outdoor patio area with a stone wall and brick paving.
Indulge in a variety of international cuisine at our buffet, featuring cheese omelets and sandwiches.

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
1303 Williamson Road, Roanoke, VA, 24016
  • Berglund Center
    ‪6 min walk‬
  • Center in the Square
    ‪20 min walk‬
  • Carilion Roanoke Memorial Hospital
    ‪4 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Extra Floor Space)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower, Extra Floor Space)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Extra Floor Space)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Communication, Extra Floor Space)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(93 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Extra Floor Space)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room (Speciality)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room (Speciality)

  • 32 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication Accessible)

9.0 out of 10
Wonderful
(19 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

10.0 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Communications Accessible )

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Communications Accessible )

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications Accessible )

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Communications Accessible )

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
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About the area

Roanoke

With a stay at Holiday Inn Express & Suites Roanoke – Civic Center by IHG, you'll be centrally located in Roanoke, within a 10-minute drive of Carilion Roanoke Memorial Hospital and Berglund Center. .This hotel is 9 mi (14.5 km) from Smith Mountain Lake and 0.8 mi (1.3 km) from O. Winston Link Museum.

What's nearby

  • Berglund Center - 6 min walk - 0.6 km
  • Center in the Square - 20 min walk - 1.7 km
  • Virginia Museum of Transportation - 2 min drive - 2.1 km
  • Valley View Mall - 4 min drive - 4.1 km
  • Carilion Roanoke Memorial Hospital - 4 min drive - 4.7 km

Getting around

  • Roanoke Station - 6 min drive
  • Roanoke Regional Airport (ROA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Little Caesars Pizza - ‬17 min walk
  • ‪2nd Helpings - ‬5 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬19 min walk

About this property

Holiday Inn Express & Suites Roanoke – Civic Center by IHG

Hotel in Roanoke with free breakfast and a 24-hour fitness center
Holiday Inn Express & Suites Roanoke – Civic Center by IHG offers 90 accommodations with safes and coffee/tea makers. 42-inch Smart televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Roanoke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 90 guestrooms featuring Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Roanoke – Civic Center by IHG. A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Firepit
  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2020
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 6:00 AM

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 60 mi (96.56 km) of the property will not be allowed to check in
Parties and events (including family gatherings, weddings and other events) are allowed on site
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Civic Center
Holiday Inn Express Suites Roanoke – Civic Center
Holiday Inn Express Suites Roanoke – Civic Center by IHG
Holiday Inn Express Suites Roanoke – Civic Center an IHG Hotel
Holiday Inn Express & Suites Roanoke – Civic Center by IHG Hotel

Holiday Inn Express & Suites Roanoke – Civic Center by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 1001 reviews
Rating 8 - Good. 182 out of 1001 reviews
Rating 6 - Okay. 28 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Sherry

Liked: Amenities
Wonderful beds Clean and quiet
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

WANDA

Liked: Amenities
Staff were great! Very clean
Stayed 1 night in Apr 2025

8/10 Good

Clancey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the inside. Outside is a little bit sketchy as far as some of the folks roaming about
Stayed 1 night in Apr 2025

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was maintained well. Room was clean and well kept.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family love

Enjoyed the stay. Found a new hotel next time we're in Roanoke
Stayed 1 night in Apr 2025

2/10 Terrible

grant

Travelled with family
Would not check me into room as I did not have paper drivers license with me but had a copy but not original Had to go to another hotel in area with no problem. They also kept my payment for room and did not refund payment
Stayed 2 nights in Apr 2025

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Holly

Stayed 2 nights in Apr 2025

8/10 Good

Steven

Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to write
Stayed 1 night in Apr 2025

8/10 Good

Oded

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel and friendly staff. The breakfast is a little bland and needs to be spruced up.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Apr 2025

4/10 Poor

Kaitlynn, Stephens City

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not in the best area for starters. Front desk staff at checkin was very rude and had comments to stay about members checking in. Refused to offer any assistance with questions about extra charges. Expedia nor this Hotel mentioned there was going to be an extra $191 hold on your card before checking in and also no where did it mention you would have a $50 charge also added. For two nights/king beds our Expedia total was $398. Upon arrival the $191 was being held on our card plus the $50 plus the $398 for a grand total at checkin/day of $639. That’s a $241 difference then what we were expecting to pay/be charged. That’s outrageous for a mediocre hotel at best. Minimal breakfast options, AC unit was nothing short of overbearingly loud, bugs were located in our room, rock hard bed. I would not recommend this hotel to anyone. Most of all how unfriendly the staff were from start to finish. Check in process/check out process was awful! I will be following up with management. Take my advice for the amount you’d pay at this awful hotel, just use that money on a much better hotel that’s worth it!
Stayed 2 nights in Apr 2025

4/10 Poor

Meadow

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was not the worst but the staff there was terrible. the man at the front desk argued with me and others. we had to pay an extra 240 dollars when we got there that was not quoted in anything we
Stayed 2 nights in Apr 2025

10/10 Excellent

William M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Gloria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman behind the desk was just wonderful.. he filled us in about everything they have to offer .. he was awesome nice to see a beautiful smile when you walk in !! Sorry I didn’t get his name : ( .
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the professionalism
Stayed 1 night in Apr 2025

8/10 Good

Tina

Stayed 4 nights in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, clean room, great breakfast. Holiday Inn Express never disappoints
Stayed 2 nights in Apr 2025

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025