Compare Hotels with Parking in Rochester

Didn’t eat

The thermostat wasn’t working so it was cold but other than that, it was a good space.

Parking was safe and easy. Breakfast was delicious, but it was hard to really get enjoy the atmosphere because it was freezing cold in the lobby/lounge area where the bar and restaurant are located. Many guests complained and we were told that it was because of the dampness outside and then we were told it was because of the pool which is located right next to the bar area. This issue interfered with our ability to socialize with our family and friends the entire weekend. Therefore we won’t be having our annual Spring gathering there next year. In the service industry the customer is always right in most cases and when you receive multiple complaints about the same issue it should be addressed immediately, not brushed aside with different excuses.

Staff member checking us in and answering phone was brusque, not very friendly, but otherwise stay was very good. Room was large, beds and pillows comfortable, everything clean and in good working order; breakfast adequate. Will stay again. Chili’s, Turtle Tavern, gas, and Dunkin’ all nearby.

The staff was amazing took extra good care of me. Great breakfast. Lots of restaurants close by

Had to switch rooms because there was hair and grime in the tub. Giant wet spot on the first floor just outside the room we got moved into. Not the best but not the worst either. May not book again though.