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Tru By Hilton Fort Mill, SC

2.5 star property

Photo gallery for Tru By Hilton Fort Mill, SC

Exterior
Room, 2 Queen Beds
Free daily on-the-go breakfast
Children's play area - outdoor
Reception

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
120 CRISANTO AVE, Fort Mill, SC, 29715
  • Anne Springs Close Greenway
    ‪3 min drive‬
  • NarroWay Theater
    ‪4 min drive‬
  • Carowinds Theme Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(44 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(39 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Fort Mill

When you stay at Tru By Hilton Fort Mill, SC in Fort Mill, you'll be near the airport, within a 15-minute drive of Carowinds Theme Park and Charlotte Premium Outlets. .This family-friendly hotel is 12.2 mi (19.7 km) from SouthPark Mall and 16.7 mi (26.9 km) from Charlotte Douglas Airport Overlook.

What's nearby

  • Knights Stadium - 1 min drive - 1.7 km
  • Anne Springs Close Greenway - 3 min drive - 3.6 km
  • NarroWay Theater - 4 min drive - 4.7 km
  • Carowinds Theme Park - 6 min drive - 7.3 km
  • Tega Cay Golf Club - 10 min drive - 9.4 km

Getting around

  • Sharon Rd West Station - 10 min drive
  • Charlotte Station - 21 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 20 min drive

Restaurants

  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬4 min drive
  • ‪John's Place - ‬16 min walk
  • ‪Wendy's - ‬4 min drive
  • ‪Sonic Drive-In - ‬4 min drive
  • ‪Slim Chickens - ‬2 min drive

About this property

Tru By Hilton Fort Mill, SC

Family-friendly hotel with free breakfast and a 24-hour fitness center
Tru By Hilton Fort Mill, SC offers 97 accommodations with hair dryers and irons/ironing boards. LCD televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 97 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include a communal living room and a picnic area.
Grab a bite from the snack bar/deli serving guests of Tru By Hilton Fort Mill, SC. A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Communal living room
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 2:00 PM and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU BY Hilton Fort Mill
Tru By Hilton Fort Mill, SC Hotel
Tru By Hilton Fort Mill, SC FORT MILL
Tru By Hilton Fort Mill, SC Hotel FORT MILL

Tru By Hilton Fort Mill, SC Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 479 reviews
Rating 8 - Good. 80 out of 479 reviews
Rating 6 - Okay. 43 out of 479 reviews
Rating 4 - Poor. 23 out of 479 reviews
Rating 2 - Terrible. 17 out of 479 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Brandi

Travelled with family
Disliked: Staff & service
Property and decor were beautiful. The front desk employee that came in for the night shift on May 3rd was rude, loud, and never at the desk. Many guests waited ten plus minutes for towels, information, to pay for snacks, and other guest needs. She was yelling and arguing with someone on her personal cell phone for over twenty minutes, the phone at the desk did not get answered in the two hours I was in the lobby playing pool, conversing and hanging out. A male came in asking about rooms after of course waiting 15 minutes for her to return to the front desk just to be barked at "no!" Looking online, yes there were in fact rooms. The first face you see should be welcoming and inviting, she was far from it.
Stayed 1 night in May 2025

2/10 Terrible

Lynnae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad communication.

We couldn’t stay at the hotel or room we booked. We canceled our visit there and got our money back. It messed up our trip with the location we chose. We were scrambling because of the lack of communication from the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Lynette

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were there 4 nights and the room was not cleaned during our entire stay (even though the sign states it will be cleaned every other day). Even after we called the front desk - the response was “look out in the hall to find a cleaning cart - to get some towels”. the air conditioner was extremely noisy and there was an party in the room next to us & in the hallway on Sat night. We will not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

trayona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn’t like was no microwaves in the rooms
Stayed 2 nights in Apr 2025

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet getaway

Great we come once a month nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Latarsha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the second time that I have to deal with a girl named Jay at the front desk. Her attitude is very hostile. To keep it simple she is not in the right place. As an hotel concierge you should be hospitable, welcoming and it is all about customer service. I give her a zero. Because of her, although I like the hotel, I will not stay at that location ever again. Someone needs to talk to her and explain her job to her once again.
Stayed 1 night in Mar 2025

2/10 Terrible

Yosdani

Stayed 1 night in Dec 2024

8/10 Good

sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here alot, this time apparently a herd of elephants had room above me
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Excellent vibe there. It’s my second time and I love it. Everyone is amazing there!!
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Filled with love and hospitality!!

Excellent new Hotel. Excellent room and everything was amazing. Hospitality from the workers 100%. Thank you so much for this experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities
Stayed 1 night in Feb 2025

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arrived at 3:15, Difficulty at check in. Assigned and entered occupied room. Was told another would be cleaned and be available in about 30 minutes which I considered reasonable. After checking with staff several times, we got in our room at 4:45. Bill as incorrect at check out. Chatted on line for hrs before verbally talking with someone who corrected the issue promptly, which I appreciated. Otherwise, it was a pleasant stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thin walls, noisy guests

The hotel was well located. Breakfast was quite good. The employees were nice. But it was very loud. I haven’t been in a hotel with such loud and rude guests in a very long time. I stayed three nights and every night people were noisy. The walls seemed very thin. The people in the room next to me seemed to come in late each night and stayed up talking loudly until 4 AM every night until they turned on their TV to music to sleep to, I assume, which was noisy and could be heard through the walls. I used white noise to try to drown it out but it was still loud. Others on the floor slammed doors and were making all sorts of other noise. As I said, I haven’t heard so much noise in a hotel in a long time. Sad to say I wouldn’t stay here again. It was clean and well located but I barely slept over three nights.
Stayed 3 nights in Jan 2025

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
TV didn’t work. The staff couldn’t have cared less.
Stayed 1 night in Jan 2025

8/10 Good

Channie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay at.
Stayed 2 nights in Jan 2025

10/10 Excellent

Scotty

Stayed 1 night in Dec 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff us amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Zarina Elizabeth

Stayed 3 nights in Nov 2024