6/10 Okay
Brandon
Travelled with family
22 Sept 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t recommend
I stayed at the Quality Inn this past weekend for my brother’s wedding. The front desk clerk was wonderful, professional, patient, and kind. The lobby was clean and welcoming, which gave me hope. Unfortunately, the room told a very different story. As soon as I drove around back, I noticed most of the window screens were bent or falling off. My room didn’t even have a screen, and since I was on the second floor with windows that opened, that felt like a serious safety issue. Walking in, I was hit with a strong smoke-and-musty odor. The furniture was in poor condition, one chair was falling apart, the other was badly stained. The sheets and mattress protector had visible stains, including what looked like food. The bathroom was dirty: paint chipping, light with no cover, rust on the shower head, mold, and a toilet seat that needed replacing. Even the garbage can was dirty. The iron leaked water everywhere, so I had to buy one at Walmart, along with disinfectant wipes, spray, and a plug-in just to make the room usable. Overall, the stay was stressful and far below basic standards. I usually don’t complain, but these were serious cleanliness and maintenance issues. The only positive was the clerk: customer service was excellent. Sadly, the rooms do not match the lobby or the staff’s effort. I recommend paying the extra $20 to stay at the Comfort Inn down the road.. it’s much cleaner, safer, and worth it.
Brandon
Stayed 2 nights in Sep 2025
