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Pullman Rotorua

5.0 star property

Photo gallery for Pullman Rotorua

Exterior
Daily full breakfast (NZD 49 per person)
Lake view
City view
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym
  • Room service

Explore the area

View map
1135 Arawa St, Rotorua, 3010
  • Polynesian Spa
    ‪8 min walk‬
  • Rotorua Central Mall
    ‪8 min walk‬
  • Skyline Rotorua
    ‪5 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

City view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(15 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed, Lake View

9.6 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(9 reviews)
  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, City View (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(26 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Rotorua

Located in Rotorua (Inner City), Pullman Rotorua is a 3-minute walk from Government Gardens and 9 minutes by foot from Polynesian Spa. .This luxury hotel is 0.3 mi (0.5 km) from Lake Rotorua and 0.8 mi (1.3 km) from Rotorua Hospital.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 8 min walk - 0.7 km
  • Rotorua Hospital - 10 min walk - 0.9 km
  • Skyline Rotorua - 5 min drive - 4.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Pig & Whistle - ‬2 min walk
  • ‪BREW | Craft Beer Pub - ‬3 min walk
  • ‪Poco Tapas And Wine - ‬2 min walk
  • ‪Fat Dog Cafe - ‬1 min walk
  • ‪Saigon ‘60s - ‬4 min walk

About this property

Pullman Rotorua

Luxury hotel with a fitness center and a 24-hour front desk
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 130 individually decorated guestrooms, featuring MP3 docking stations and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and designer toiletries.
Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite to eat at Barrel & Co Bar and Grill, a steakhouse where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Rotorua? This hotel has 1227 square feet (114 square meters) of space consisting of conference space and 4 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Barrel & Co Bar and Grill - Onsite steakhouse. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 150 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 440 reviews
Rating 8 - Good. 104 out of 440 reviews
Rating 6 - Okay. 49 out of 440 reviews
Rating 4 - Poor. 28 out of 440 reviews
Rating 2 - Terrible. 11 out of 440 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, amenities
The service at the front desk was awesome, the room was clean and amenities were great. The interiors were tried and wall paper peeling. The restaurant and bar had no vegan meal options that were appealing. Got a salad with just lettuce vegan dressing and cheese and couple of croutons. Disappointed 😞 The mini bar wasn’t badly priced.
Stayed 2 nights in May 2025

10/10 Excellent

GURBIR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.
Stayed 2 nights in May 2025

10/10 Excellent

Con

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025

4/10 Poor

Yin

Stayed 1 night in Apr 2025

4/10 Poor

Peter, McCrae

Travelled with partner
Disliked: Amenities, property conditions & facilities
Weird room design with toilet and shower in entry area No where to sit in room Poor menu and dining very expensive
Stayed 3 nights in Mar 2025

8/10 Good

Mei Sei

Stayed 3 nights in Apr 2025

10/10 Excellent

Yashita

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025

10/10 Excellent

Pally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel to the others.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.
Stayed 1 night in Mar 2025

8/10 Good

milenko

Stayed 1 night in Mar 2025

10/10 Excellent

Manjinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Stayed 1 night in Feb 2025

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best choice for the area
Stayed 3 nights in Feb 2025

10/10 Excellent

Theresa, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants! Loved the room and view of the lake.

8/10 Good

Maria, Miramar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant menu is poor, need more options.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me
Stayed 1 night in Jan 2025

10/10 Excellent

Lynsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were excellent. Would definitely stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
Stayed 2 nights in Jan 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anixa

Stayed 5 nights in Dec 2024