Book Best Western Rouse Hill accommodation from NZ$125

We really enjoyed our stay and would happily stay here again. It was great value, located near public transport, and the staff were very accommodating. Stayed in the King Suite. It was clean. Staff had already set up a cot for our infant. Would highly recommend.

Parking was easy and secure, the room was adequate for a short stay. I did not test the air conditioning. The receptionist was friendly, efficient and helpful

Clean and comfortable, would stay again.

Very disappointing experience. I always use the “parking” filter when booking and expect results to reflect properties with reasonably available parking for guests. If parking is limited, this should be clearly disclosed, excluded from filtered results, or allow pre-booking at the time of reservation with real-time availability. The listing and pre-arrival message stated parking could not be booked in advance and must be arranged at check-in. Upon arrival, the garage entry showed a red light, preventing access. After waiting 5–10 minutes, I attempted to call the property for 15 minutes with no answer. The loading area was full, leaving no practical place to stop. Using the garage call button, I eventually reached staff and was told parking was unavailable as I had not pre-booked—despite being told this was not possible via Expedia. This conflicting information resulted in me parking over three blocks away and carrying my belongings to the hotel. Expedia support also attempted to contact the property without success. To date, there has been no resolution or compensation. Given the misleading information, lack of support, and inconvenience caused, I believe compensation is justified. The room itself was to be expected in terms of "budget" amenities, but it was also very run-down with damage and scuff marks to several walls. Budget should apply to amenities, not a property in disrepair and unacceptable service.

Woke up three times from the late check out.

Not worth the money old cheap furniture bed from 80s feel every lump lounge from 70s more like 2star 100 a night place still cleanish and safe if had to stay in that area