2/10 Terrible
Hannah
Travelled with family, Travelled with family and small children
18 Jun 2025
Disliked: Cleanliness, amenities
We had to keep asking for towels over and over. Reserved room for 5 received 2 towels. Stayed Monday-Saturday . Housekeeping only came once. Would have loved to have my floors swept and fresh linen at least twice. We had an incident were a lady was screaming, throwing glass, threatening other guest and staff. They had no concern and did nothing for our safety. I was not expecting them to approach her with how angry she was , but they took a really long time to call the police. I do not think they told the police how badly she was acting because they had a slow response rate and only was 1 officer that arrived. They said she was not a guest , but she was there at the pool the night before and eating breakfast in the morning. The way they handled the situation made me feel very unsafe. While she was throwing her temper tantrums the staff was just going about there day, like it was normal. She was so loud screaming punching the walls. The breakfast was very good the associate in the dining area was working hard to keep the area clean and well stocked. The front desk associates were all pleasant.
Hannah
Stayed 5 nights in Jun 2025
