Compare Family Hotels in San Ysidro

Great stay and friendly staff

Room was cl

Terrible experience. Hotel is in very bad shape. I was glad to leave. It seems that the owners have the property in a death spiral where they let the property deteriorate while still getting income from the one-and-done guests, cruise ship guests who can walk to the dock, airline staff contracts, the occasional conference, the the unlucky who happen by. Maybe the property is slated to be demolished or maybe their ground lease is expiring or maybe something else is going on that causes the owners not to put money into maintenance and updating. The list of problems is long but here are a few: In the sleeping room, the heating/cooling system would not react to the thermostat. The repair person came to reset it letting me know that it was very old, implied that they had been having multiple problems, and said to let them know when it happens again. The carpet was stained, the drapes were filthy, the chair arms were worn nearly through, the other furniture was old and worn, the shower door was missing a handle, the replacement faucet did not fit the sink. It was so short that you couldn’t fit your hands under the water to wash your hands, and more. The conference room gave me the feel of a dark dungeon, the audio system was very poor, so many of us could not hear the speakers, and the Wi-Fi did not work for the entirety of our conference. I plan to never stay at this property again. Also, about 130 to 150 days per year and I will now look to avoid any Wyndham flag.

Ashley the front desk lady was very kind this place was super clean

The pool is great.

Convenient location, great amenities and wonderful staff… close to so many attractions