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Lovely view from our room/balcony across the harbour and although there was noise from the road and the harbour the room was well soundproofed. Check in wasn't so good. We arrived a little early and were told our room wasn't ready and that they'd let us know when it was. We waited till long after the check in time and eventually decided to look for the room ourselves as the desk was busy and nobody had come back to us. The room was ready but not easy finding it due to the layout of the hotel and we had to ask someone to know that there were different lifts. Staff were very friendly and helpful. Lovely outdoor and indoor pool. Breakfast choices were ok but a bit limited and the breakfast room extremely busy and crowded. Only one coffee machine working so always a long queue for coffee. I'd recommend this hotel for it's location near the harbour and ferry terminals but you need to be aware it's a steep uphill climb along a busy road. Our room was in the newer part of the hotel and was in good condition. They seem to be doing a lot of work at the moment to expand the hotel but we weren't bothered by it.

Excellent hotel with 24/7 reception manned by helpful and obliging staff. Breakfast spread excellent- rooms very comfy and soundproof ensuring good night's sleep . Room service carried out well , despite one oversight which was immediately remedied as soon as we reported it . Can't wait to go back next year !!!

Hotel itself was great but the concierge service was incompetent. We booked 2 separate tours with them & both went awry

This is a very big and busy hotel. We stayed in the Sands Tower which was very quiet and the views were amazing. The hotel restaurants are not the best and are overpriced, the atmosphere was not brilliant. The breakfast buffet was lovely, plenty of choice.

Great location hotel

Breakfast was very good all staff was friendly room was clean and nice spa areas was kept clean