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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(63 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Soaky Mountain Waterpark. .This hotel is 4.6 mi (7.3 km) from Titanic Museum and 8.5 mi (13.7 km) from Dollywood.

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.8 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Golf Club - 3 min drive - 2.1 km
  • Sevierville Convention Center - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Golden Corral - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 460 out of 1020 reviews
Rating 8 - Good. 277 out of 1020 reviews
Rating 6 - Okay. 145 out of 1020 reviews
Rating 4 - Poor. 76 out of 1020 reviews
Rating 2 - Terrible. 62 out of 1020 reviews

Reviews

8/10 Good

rosemary

Liked: Staff & service, property conditions & facilities, room comfort
A very good trip. The people that work there are ready too help with what ever you need. I have to give a big shout out too the front desk clerk, Raymond. Personality, smile, dedication too his job, I could go on and on. As the show goes "Everybody Loves Raymond" ❤️. The house keepers were friendly. Everything looked nice but the floors could have been a little cleaner. Breakfast was a winner 🏆. Loved the all day coffee machine until 9pm. The espresso machine was great. Convenience can't be beat. Everything is right outside your door. I would definitely come back again. And definitely recommend 👌. The price can't be beat for what you get. Very fast checkin and out.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jeremiah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not stay here again.

The room wasn’t very clean, the ac unit wasn’t working properly and the safety lock on the door was broken.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Whitney

Disliked: Cleanliness, property conditions & facilities, room comfort

Musty.

The room was damp, we first got put into a room that hadn’t been cleaned and had to moved. The bed was hard and the breakfast was soggy and disgusting, didn’t even try to eat it. I’m not sure how this place has good reviews. The ice maker was broken and no laundry. Save your money and go somewhere else. Very musty.
Stayed 1 night in Jun 2025

10/10 Excellent

travis and rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and courteous
Stayed 3 nights in Jun 2025

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well worth the money. Relatively clean, although linens were stained. Staff was super friendly and helpful. Property could use repairs. I wouldn't hesitate to stay again.
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel ideally located for easy access to Pigeon Forge. Friendly staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Nekkia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very clean and nice hotel. Comfortable beds, a/c worked great. They didn't have extra pillows or blankets but we made due. They have a pool but we didn't use it. Breakfast was nice, waffles, biscuits and gravy, eggs and more.
Stayed 1 night in Jun 2025

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was ok and staff was friendly, but there were hairs in the bed and green things stuck to my pillow. Since it was late and I was too tired to change rooms, I changed pillows and slept on top of the sheets. The noise in the hallway was loud at times, but I was able to sleep. Breakfast was decent and shower had hot water.
Stayed 1 night in May 2025

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Greg

Stayed 1 night in Jun 2025

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Need new Mattress . Very hard, seemed old. Room had a lot of room to get around in, I really liked that
Stayed 2 nights in May 2025

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean , nice beds, no laundry , no snack machines, no sausage at breakfast (ran out an hour before the end of breakfast on Sunday the first day of two, no meat, the second day) I got some carbs though!?
Stayed 1 night in May 2025

6/10 Okay

Dy

Travelled with family
Liked: Staff & service
Just didnt feel clean.
Stayed 1 night in May 2025

2/10 Terrible

Shirley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bugs crawling in the bathroom, people slamming their room doors throughout the night, it was horrible. I was charged ten dollars for one hour check in fee. I have stayed here many times before, but this was the most horrible experience I’ve ever had at this hotel. I would not recommend and I won’t be staying there ever again!
Stayed 4 nights in May 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, more than adequate for our needs.
Stayed 1 night in May 2025

8/10 Good

Jose

Stayed 2 nights in May 2025

4/10 Poor

Tamara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not bad for the money

You can def tell the hotel has been refurbished however the floors on the second floor was uneven and made us a bit uneasy.
Stayed 1 night in Apr 2025

6/10 Okay

Tammy

Travelled with partner
Disliked: Amenities
The bed was terrible. Worst sleep ever. Last time I stayed, same thing. Wont be back
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Jose F

Stayed 1 night in May 2025

6/10 Okay

Evie

Travelled with partner
Disliked: Property conditions & facilities
The place was okay. I felt safe and the people were very nice. However, the bathroom was not as clean as I prefer and there were a few fruit flies. The rest of the place was fairly clean but the property was in need of repairs. All in all, it was a good room for the price.
Stayed 2 nights in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service
I like the fact that I got to stay 2 nights for less than $110.
Stayed 2 nights in May 2025