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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Restaurant
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Business centre

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Dolly Parton Statue
    ‪2 min drive‬
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(91 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(74 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About the area

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Soaky Mountain Waterpark. .This hotel is 8.2 mi (13.2 km) from Dollywood and 4.3 mi (7 km) from Titanic Museum.

What's nearby

  • Floyd Garrett's Muscle Car Museum - 11 min walk - 0.9 km
  • Dolly Parton Statue - 2 min drive - 1.8 km
  • Wilderness at the Smokies - 2 min drive - 2.1 km
  • Soaky Mountain Waterpark - 3 min drive - 2.4 km
  • Wild WaterDome - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬20 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free parking, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 516 out of 1083 reviews
Rating 8 - Good. 279 out of 1083 reviews
Rating 6 - Okay. 146 out of 1083 reviews
Rating 4 - Poor. 79 out of 1083 reviews
Rating 2 - Terrible. 63 out of 1083 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

john

Stayed 1 night in Nov 2025

8/10 Good

Loria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed slept really good, the room was clean, and the staff was friendly. The breakfast wasn’t as good as other hotel that have continental breakfast, no oatmeal or grits, no fruit, no bagels, no muffins. They had eggs, sausage links, bread, waffles, and cereal.
Stayed 1 night in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
everything was great
Stayed 2 nights in Oct 2025

4/10 Poor

Raja

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room is not cleaned.. breakfast was very less item
Stayed 1 night in Oct 2025

4/10 Poor

john e

Disliked: Cleanliness, staff & service, amenities
There was seldom anyone at the desk including when I wanted to check out. The halls were dirty; they needed vacuuming. The entire property was "run down." We'll never stay there. I'm shocked that the Best Western chain allows their name to be associated with this sorry excuse for a hotel.
Stayed 7 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room Free breakfast waffles yogart cereals and such Convenient parking Right on the main drag of everything Affordable place to sleep and keep going with your vacation
Stayed 1 night in Oct 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and staff is friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for our trip to Gatlinburg/Pigeon Forge. The breakfast was pretty decent compared to other hotels. My fiancé enjoyed the 24hr hot coffee. We had a great time. Would stay here again.
Stayed 5 nights in Oct 2025

8/10 Good

Yunnhon

Travelled with group
Liked: Cleanliness, amenities
While recently remodeled, some areas needed repairs like hall way floor by elevator, door security locks. Took a while to get staff to check us in but understand the staff is doing double duties. Recommend a buzzard or radio to connect to staff while they are away.
Stayed 2 nights in Oct 2025

6/10 Okay

Priscilla

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly and that is the onky plus to our stay. Bed was horrible and breakfast options were limited and the eggs/sausage were cold. Tables in breakfast area were sticky and dirty. Our room appeared to not have been cleaned well. A dirty used towel was left on the sink and hairs were all over the counter/tub. You could hear everything in the room whether it was in the hallway, other rooms or outside. Someone's car alarm kept going off all night. So needless to say, we didnt get much sleep.
Stayed 1 night in Oct 2025

2/10 Terrible

Sydnee

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam Lowe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness
Good lightning couldn't change to heating
Stayed 1 night in Oct 2025

8/10 Good

jacqueline

Liked: Amenities
I liked the cookies and popcorn offer at night
Stayed 1 night in Oct 2025

2/10 Terrible

Marcell

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was roaches in my hotel room I was scared to sleep anywhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Miichael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Good parking. Staff was nice and helpful. Only gripe shower curtain rod needs to be fixed in rm 106
Stayed 4 nights in Oct 2025

6/10 Okay

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was rock hard and limited options for breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations were very nice and comfortable with plenty of parking. The floor could have used a good mopping but it was very nice. I would stay again!
Stayed 4 nights in Oct 2025

8/10 Good

Maksudul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Hotel was nice. Breakfast option was a bit limited.
Stayed 2 nights in Oct 2025

6/10 Okay

Joan

Travelled with partner
Our room was fine for the price we paid.
Stayed 3 nights in Oct 2025

8/10 Good

WILLIAM, PULASKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the proximity to our favorite places to this hotel and the ease of access to the highway. Staff is always warm and welcoming. Parking lot pretty tight as lots of construction workers are parking their work trailers and equipment in the parking lot.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had excellent time. Check in fast and easy. Staff was friendly and very helpful. Room was clean and the bedding was excellent didn't have to use our own bed sheets. We will stay again, highly recommend.
Stayed 9 nights in Oct 2025

2/10 Terrible

Daisy

Travelled with partner
Disliked: Cleanliness
The staff was accommodating with a refund but the room was disgusting. My husband and I walked in our room and turned right back around and walked out. Super disappointed and the pictures are very misleading.
Stayed 2 nights in Oct 2025