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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby
Exterior
Seasonal outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby sitting area

Clarion Pointe Sevierville-Pigeon Forge

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, (1003)
The price is NZ$127
for 1 room
includes taxes & fees
30 Jun - 1 Jul
Clarion Pointe Sevierville-Pigeon Forge

About the area

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Soaky Mountain Waterpark. .This hotel is 4.6 mi (7.3 km) from Titanic Museum and 6.3 mi (10.1 km) from Island at Pigeon Forge.

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.8 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Golf Club - 3 min drive - 2.1 km
  • Sevierville Convention Center - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Golden Corral - ‬12 min walk
  • ‪Cracker Barrel - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free parking, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 436 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 149 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 66 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Karla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that it was walking distance to several restaurants. I liked that there wasn't carpet in the room. I didn’t like that when I raised the air/heating unit lid to turn on, it was very nasty. The room had a unpleasant smell after the unit ran. The bathroom had the shower rod replaced several times without fixing the holes in the wall. Poor maintenance. It's simple fix things that usually make a place look bad!
Stayed 1 night in Mar 2025

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

We have all stayed in rooms that only had one or two outlets. Always in places inconvenient. My room had nine. Four near the head of the bed. Three around the desk and two more around the bed. I was near the end of the hall but my laptop still showed 97% for the wireless. The room was very clean and the bathroom had more than enough towels and washcloths for my stay. The water got hot very quickly and the water pressure was unexpectedly high. Breakfast was the standard fare for the area. Biscuits and gravy,scrambled eggs, sausages, waffles, and cold cereal. The 24 hour a day coffee was a nice touch. Even though it is right on the parkway, the room as very quiet. It was a very pleasent stay and I would stay there again.
Stayed 2 nights in Mar 2025

6/10 Okay

Brandon

Travelled with family and small children
Disliked: Property conditions & facilities
Staff didn't seem to care about being there. Half of the breakfast wasn't labeled. Couldn't find the milk for my kids cereal. Locks on the door where loose. Pieces of the furniture were coming apart. Floors were nasty.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn't recommend this place.

When we got in to our first room everything was ok until me and my husband wanted to go take a shower so we could get ready for bed and the shower was messed up and wouldn't work and the water wouldn't drain. So my husband went down to the front desk and they gave us another room and we checked the shower and everything worked so we was ok until we both got done with our showers and was getting ready to lay down and go to sleep and thats when we found a cockroach in the bed so we took a picture of it and we packed up and went down and showed ghem the picture and said we would like a refund. So my husband drove a little ways down the road and we got us another hotle. All I can say you can do as much research and read the reviews and hope for the best but this time it wasnt a good experience for my husband and I.
Stayed 2 nights in Mar 2025

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The bathroom was spacious, and the continental breakfast was on point
Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jose F

Stayed 1 night in Mar 2025

4/10 Poor

Natocci

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Roaches in the room.
Stayed 2 nights in Mar 2025

6/10 Okay

Laura

Stayed 2 nights in Mar 2025

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and an easy drive to the convention center. Great value
Stayed 2 nights in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice hotel, great location. Met a young lady that was friendly. We talk for sometime.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kris

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Rooms were comfortable and clean. The hotel is in a great location. Staff could’ve been better.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious.
Stayed 3 nights in Mar 2025

4/10 Poor

Jenna

Disliked: Cleanliness
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Receptionist was rude and the room was very dirty.

The entire room including the bathroom was very dirty. You could tell by the towels and floor.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price definitely worth the stay
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several grocery stores fuel and eateries in walking distance
Stayed 1 night in Jan 2025

10/10 Excellent

Kiho

Liked: Cleanliness, staff & service, property conditions & facilities
Kind
Stayed 1 night in Feb 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Vickie, Knoxville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water was dripping in the tub. The baseboard moulding was coming off behind the toilet. There was a terrible smell in the hallways. I have stayed at this hotel numerous times with no issues but the last few times the hotel isn’t as clean and maintenance issues seen.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the Value, Not great

Check-in was easy and fast. Night clerk great as normal. Got up in the middle of the night and needed ice, forgot room key. It seemed like it bothered the night clerk to make me another copy, which is( so difficult.) Room was clean. Doors are a little loud when they unlock and close. If your a light sleeper be warned. Breakfast was fairly good. Better variety than some but waffle mix has been a little watered down the last couple of stays. Still I recommend for the price range.
Stayed 1 night in Feb 2025