2/10 Terrible
David
Travelled with family
2 May 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a reservation for studio suite confirmed for over a year, as I came exclusively for the NFL Draft. Checked in on 4/24. Got my keys went up to my room, it was 2 double beds. Went down to the desk, explained to the staff I was put in the wrong room type and was told they did not have anymore of the room type that I reserved available , the two double beds was all they had left. Explained I had this booked for over a year, and it was confirmed by Expedia, then magically the room type I reserved now became available. After moving into my new room, I checked my credit card and I was charged 519.00 when I was only supposed to be charged 444.00 for the three nights. Was told there was a $30 deposit for incidentals (was never told this or is it disclosed on their website) was charged a safe fee of over $5 (you know the safe in your room) was still a $50 price difference they could not explain, all I was told was the tax rates had recently changed, they would not honor what I was quoted by Expedia.I couldnt get a straight a, I stated several times I was only paying what I was quoted by Expedia. Got nothing but attitude and excuses from the staff. I dont like liars, and I dont like people trying to take advantage of me. Clearly they only cared about the dollar and how much they could squeeze out of me. Otherwise very nice property, very clean. If it wasnt for the staff, definitely would stay again. If you stay here check your cards and what you were actually charged.
David
Stayed 3 nights in Apr 2025