All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 401 out of 731 reviews
10 - Excellent
401
Rating 8 - Good. 215 out of 731 reviews
8 - Good
215
Rating 6 - Okay. 59 out of 731 reviews
6 - Okay
59
Rating 4 - Poor. 25 out of 731 reviews
4 - Poor
25
Rating 2 - Terrible. 31 out of 731 reviews
2 - Terrible
31
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Barton
4 May 2025
Liked: Cleanliness, staff & service
Reasonably priced comfortable hotel
Barton
Stayed 2 nights in May 2025
6/10 Okay
Svitlana
Travelled with family
3 May 2025
Liked: Staff & service
We frequently come to this hotel. This time I had a couple of issues with our room: toilet ring broken, shower head barely spraying water and our TV didn't work.
This hotel is horrible. Stopped by upon arrival into town after receiving my Welcome text and was advised that they would charge a $25.00 for checking in at 3:00 (Yes 3:00) and subsequently stated they don't have the ability to store our luggage. Later that night we wanted to enjoy the hot tub and it was cold. This was a horrible choice and will not be staying at a Best Western in the future.
Carpet was dirty, Freezer leaked water everywhere, phone had to be unplugged because it would call out constantly on its own. Bathroom fan sounded like a jet engine. All the furniture appeared to have been through a tornado. Ice machine was out of service. TV remotes didn't work. Had to keep reprogramming if you wanted to change channel or volume. Hot tub was out of service the whole visit yet we were not informed until we saw sign at arrival. I ONLY choose hotels with hot tubs for pain issues.
The property was very loud train going right by the window. The toilet didn’t flush and the pool was freezing. We were charged a $20 early checkin fee even though the room was already ready upon arrival. Housekeeping kept knocking on the door despite the do not disturb sign and the back door didn’t open.
Not a good place to stay. Hotel room floors are gross. Carpet was torn up. The toilet doesn’t flush in our room. We were told there are no more rooms available, so we had to use the lobby restroom. At about 7:30pm a drunk man was shaking our door trying to get in and scared the life out of my girlfriend. I had to open the door and tell him to leave our door alone cause he wouldn’t stop trying to get in. He kept saying it was his room. Overall it’s not a place I would recommend for women traveling alone. It seems like it’s pretty run down for a Best Western. The pool looked clean and the lobby was decent, but not a place I’d stay again and wouldn’t recommend staying here.
This property is located in an area with limited choice. Whit that being said it is still in rough condition. The pool was not working when we stayed there. I feel that the property could have told us that along with information on our room is not ready by check in time. Cause they have a text message system that tells you other things.
The room was ground floor which I liked cause I didn’t want to lug my bags up the stairs. The room was okay at best the bath tub drain needs to be cleaned out it didn’t drain well. The bed hurt my back. The breakfast is not worth anything in my eyes. Like I mentioned earlier you have limited options in Ephrata and this place is probably the best choice after driving by the others.