The hotel was fine and we had a solid stay. Unfortunately, an hour before check-out, a staff member opened our door without knocking to ask when we were leaving. My wife was in the bathroom right by the door getting ready and was thankfully dressed. My 2 daughters were getting ready as well. I immediately called the front desk and notified them of what happened and was told she needed re-trained. After we loaded our stuff up, I went back inside to check out and speak with a manger about what had happened. I was told the manager would be in shortly and they would pass my information on to her and she would definitely be in touch. This was a week ago, and still, no one has reached out. Seems like the kind of issue they would want to rectify, but I guess not.